Sales System Information Specialisit

Caterpillar Inc.•East Peoria, IL

19h•$128,470 - $208,770•Onsite

About The Position

Caterpillar is seeking a Sales System Information Specialist to provide domain leadership across Commercial Order Optimization (COO) and Equipment Processing Center (EPC). The position combines business and process knowledge, technology and architecture expertise, and business relationship management to connect business priorities with SAP, AWS, and Salesforce delivery teams. The specialist translates strategy and requirements into secure, scalable order-management solutions, guides design decisions, and remains accountable for domain requirements, solution quality, and business outcomes; delivery partners perform most development. The portfolio covers machine-sales order management, product configuration, order entry, and global Sales & Operations Planning across Salesforce user engagement, SAP systems of record, AWS orchestration and integration, factory systems, and enterprise data platforms. The role advises on enhancements, modernization, and phased expansion, using enterprise-approved AI extensively where appropriate. The position is based in Peoria, Illinois, and requires working in the office five days a week. Sponsorship is unavailable; relocation is available to qualified candidates. Periodic off-shift and weekend support is required.

Requirements

Proven domain leadership and end-to-end accountability for enhancement outcomes, including translating priorities into requirements and guiding decisions with business stakeholders, technical teams, and third-party delivery partners.
Strong business and process knowledge in order management, order fulfillment, order-to-cash, or supply-chain domains, including cross-system rules, transaction dependencies, and exceptions.
Technology and architecture expertise in enterprise applications, data modeling, and API, event-driven, and file-based integration; ability to evaluate design trade-offs, interface contracts, and recovery approaches while protecting process and data integrity.
Experience guiding domain-based test coverage, integration and regression testing, UAT, and release readiness.
Technical understanding of ERP, cloud, integration, and user-engagement platforms sufficient to engage SAP, AWS, and Salesforce teams and guide issue resolution; the focus is domain leadership and technology advising rather than hands-on development.
Strong systems analysis skills in requirements elicitation, process mapping, fit-gap analysis, functional and technical specifications, user stories, acceptance criteria, and requirements traceability.
Demonstrated problem-solving and data-analysis skills to diagnose issues across applications, assess downstream impacts, and coordinate corrective action; ability to use solution artifacts or prototypes to validate design decisions.
Business relationship management, facilitation, and influencing skills, with excellent written and verbal communication and the ability to build trust, explain architectural trade-offs, manage competing priorities, and align business and technical stakeholders.
AI familiarity and practical competency, including effective use of enterprise-approved AI for process analysis, requirements synthesis, options evaluation, and stakeholder artifacts; ability to validate outputs, protect confidential data, and apply human judgment and accountability.

Nice To Haves

Manufacturing, machine-sales, dealer, or factory experience, particularly EPC-style replenishment, multi-sourcing, order-to-invoice, inventory, shipping, or finance processes; Caterpillar COO or EPC familiarity is an advantage but not a prerequisite.
Familiarity with SAP ECC or S/4HANA, Sales and Distribution, Materials Management, Variant Configuration, and IDoc interfaces in complex enterprise order flows.
Java and/or Python experience developing microservices, AWS serverless or container-based solutions, and event-driven integration.
Experience with enterprise data and integration platforms such as SnapLogic, DataStage, or Snowflake, including cross-system data quality, visibility, and exception analysis.
Understanding of product configuration and master-data dependencies, including bills of material, effective dates, manufacturing versus commercial rules, and pricing.
Experience with Salesforce or comparable user-engagement applications connected to ERP and order-visibility platforms.
Relevant Salesforce, AWS, or SAP certifications, or Agile delivery qualifications.
Experience applying enterprise-approved AI to business analysis, stakeholder engagement, or process improvement, with demonstrated improvements in productivity, decision quality, or business outcomes.

Responsibilities

Translate business strategy and priorities into domain requirements, process maps, specifications, user stories, acceptance criteria, and non-functional needs; use fit-gap and business-case analysis to align stakeholders on value, risk, and traceability.
Apply order-to-invoice expertise to advise stakeholders and delivery teams on the order lifecycle, align business rules, and resolve cross-system domain exceptions.
Use order management and fulfillment-center process knowledge to guide replenishment, factory sourcing, configuration, and controlled order changes or cancellations; assess component, inventory, production, logistics, and financial dependencies.
Engage SAP, AWS, and Salesforce teams in design reviews and architectural trade-offs; assess data mappings and API, event-based, and file-based flows while protecting transaction integrity, error handling, and recovery.
Build and manage relationships with business leaders, operational stakeholders, and delivery partners; advise on priorities, reconcile competing needs, and explain cross-system impacts.
Guide testing and business acceptance through domain scenarios and cross-system dependencies; support functional, integration, regression, and UAT coverage, resolve domain defects, and confirm acceptance criteria, release readiness, and operational impacts.
Use enterprise-approved AI where appropriate to analyze business and process information, synthesize requirements, evaluate options, prepare artifacts and communications, and support decisions; validate outputs, protect confidential data, and retain human accountability.
Ensure solutions meet enterprise security, performance, and quality standards, including appropriate access controls, auditability, approvals, notifications, and safeguards for master data and transaction accuracy.
Guide modernization and reusable integration patterns that separate user engagement, business services, and systems of record; evaluate design trade-offs, minimize unnecessary ERP customization, and align phased improvements with enterprise architecture and business value.
Maintain clear process, solution, and support documentation; train operational users, support adoption, and measure post-release outcomes against agreed business measures.
Lead resolution of complex domain and application issues with business stakeholders and delivery teams, using process knowledge and cross-system data for root-cause analysis, safe corrective action, and prevention.
Perform other job duties as assigned by Caterpillar management.