Sales Support (Part-Time) - Boston Newbury

Rag & Bone•Boston, MA

4d•Onsite

About The Position

As a Sales Support Associate you will support both the back of house and front of house operational functions. Back of house functions include, but are not limited to, unpacking/packing shipments, organizing the stock room, answering phones, and understanding and executing operational policies/procedures. Front of house you will flex between greeter, runner, cashier, phone answering, and whatever else the store requires. Your role is to support an efficient product flow as well as a best in class customer service experience.

Requirements

Prior work experience in a retail stock, logistics, and/or customer service
Be original, be authentic
Innovate, solve problems
Work together, get results
Be disciplined, be competitive
Make St Happen
The Sales Support role is part-time and requires 24-30 hours per week.
A minimum of 3-day availability, must be provided.

Responsibilities

Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
Assist with inventory and stock management
Ensure maximization of storage and capacity in all product and supply categories
Assist with the investigation and rectification of inventory discrepancies
Contribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts
Work with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processes
Have proper understanding of BOH/FOH IT systems, including POS transaction
Meet store and metric goals
Ensure brand mission is brought to life and introduced to everyone that walks into our store
Provide assistance to our Visual Merchandising team on floor sets, window changes and other projects, as needed
Maintain a knowledge and understanding of all policies and procedures
Consistently act within the core values of rag & bone
Identify opportunities to support the team in delivering best in class customer service
Contribute to a positive, fun, professional, productive, and team oriented store atmosphere