Sales Supervisor, Full-Time - Boston

Reformation•Boston, MA

1d•Onsite

About The Position

Since 2009, Reformation has been on a mission to bring sustainable fashion to everyone, recognized as a Fast Company’s Brand That Matter and a winner of a Best Carbon Footprint award. The company aims to be Climate Positive by 2025 and Circular by 2030, pushing the industry forward. Reformation is a global brand with over 50 stores and its own sustainable factory in LA, innovating across categories like accessories, swimwear, and sleepwear. The company is mission-based, investing in an inclusive culture for innovation, growth, and belonging. The Sales Supervisor role at Reformation is not about the status quo; team members are passionate about excellence, customer obsession, and sustainability, utilizing technology to create unique customer interactions. This role is responsible for leading and executing efforts to achieve individual store goals.

Requirements

Minimum of 3 years Retail Experience required.
Experience working with a sales or retail organization and/or operationally intensive business.
Ability to work in a fast-paced and ever-changing environment
Strong interpersonal skills and the ability to interact effectively with diverse personalities
Driven approach to take on new challenges with the self-motivation for your work and career
Excellent communicator with a passion for people
An effective and expedient problem-solver with a keen attention to detail
Positive attitude and feels there is no task too small and no task too large

Responsibilities

Consistently meet and exceed sales goals
Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
Contribute to a technology led in-store experience for customers that both surprises and delights them
Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation
Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of products.
Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy. Use this information to grow the team further and take action when necessary alongside in-store leadership
Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership
Maintain seamless store operational procedures, maintain weekly workflow.
Support merchandising presentation strategy and concept standards, lead and train staff as needed
Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback
Uphold and lead by example with all policies and procedures
Display a dedicated approach to motivate and support sales associates
Onboard new hires while providing in the moment coaching to improve performance of existing associates
Contribute and lead through training and customer experience programs
Maintain and manage a professional, healthy, and productive work environment alongside team in store