Sales Support - National Cable Specialists

Guillevin International • Mississauga, ON

4d • Onsite

About The Position

This is a multi-function role in a Business Centre. Reporting to the Sales Manager, the person in the Sales Support role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers.

Requirements

• Grade 12 minimum completed
• Ideally 1-2 years of related experience
• Strong communication and people skills, initiative
• Good knowledge of Microsoft Office (Word, Excel, OUTLOOK)
• Interest and capability in performing sales duties and purchasing / inventory management functions as needed
• Good knowledge of English and/or French written and spoken
• Strong ability and desire to develop and grow skills

Responsibilities

• Support the sales team by performing back-end tasks to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction.
• Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals to better perform sales functions and provide added value to customers.
• Work cooperatively with sales team to support the administration of sales functions when required.
• Ensure all job functions are performed in accordance with the Standard Practice Instruction (SPI) Manual.
• Assist in, where necessary, the various functions in office sales and administration, including: Liaise with operations and purchasing personnel while entering orders; Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations and following-up on every quote, when necessary; Administer the opening of new accounts and maintaining existing customer-account databases (Changes in contact information, billing and shipping address, company name, etc.); Provide information updates, and solve problems when needed, on shipments sent to customers and incoming shipments from manufacturers to support sales personnel; Process Return Merchandise Authorization (RMA) and Reel Return paperwork; Ensure proper administration in the management of freight claims and reel returns; Run Customer Sales Report for sales team; Keep note of non-stock items frequently requested and share findings with sales team and purchasing; Track no-charge “penny” reels and paid reels according to your branch’s policy; Perform over-the-counter sales if your branch supports it; Investigate orders considered dated (as per management, administration or sales team’s instructions) and find if there is any action required to finalize them; Look after the accounts of those salespeople on vacation and/or holidays.
• Work respectfully and diligently to grow existing business by promoting National Cable Specialists products and consistently offering our expertise and service.
• Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution.
• Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol.
• Ensure superior customer service is the objective during each customer interface.
• Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary.
• In addition to the previous duty, keep track of competitions prices and practices from primary and secondary research.
• Stay current in your profession and enroll in continuing education focused on sales strategies, account management principles: Learn from the sales team about best practices in sales and product solutions; Enroll in formal sales and related education courses to advance individual learning (Consult with your manager for suggestions); Engage in personal development activities (leadership seminars, time-management classes and other trainings not directly related to sales or technical aspects of the market).
• Continuously develop market, product and technical knowledge to remain up-to-date with various product lines (including vendor training) and industry changes: Learn about market pricing, from interactions with customers, the sales team and individual research; Enroll in vendor training events for main vendors; Attend keynote talks on market updates and product lines; Enroll in formal specialization training and continuously improve technical knowledge (Consult with your manager for suggestions).
• Maintain a system of effective communication between operations and sales so that all parties are regularly updated with capacity challenges and service issues.
• Generate sales leads to be evaluated and pursued by frontline sales team.
• Effectively be a contact point between Corporate Marketing and the Sales Team, communicating needs and concerns both ways.
• Distribute Marketing materials to sales team when required.
• Assist in coordinating promotional events.
• Performs any other duties as required by management.

Benefits

• Annual profit-sharing
• Competitive compensation
• Flexible group insurance plan
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP)
• Group RRSP with employer contribution and TFSA
• Postsecondary Scholarship Program for employee’s children
• Charging terminals available at facilities
• Years of Service Recognition Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED