National Sales Support and Account Manager

Astound Broadband•Seattle, WA

1d•$80,000 - $90,000•Hybrid

About The Position

This position will support National Sales Leadership with National Sales special projects & initiative management and logistics approximately 50% of the time. This role will function as a National Sales account manager for specific National Sales Accounts, which will account for approximately 50% of their working hours. This position will report to the leader of Account Management within the National Sales organization with a dotted line responsibility to the SVP and VP of National Sales.

Requirements

2-4 year college degree or equivalent experience
Minimum 5 years of telecommunications related experience in a similar role supporting Carrier, Cellular, Media, or similar customers
Expert familiarity in reviewing complex legal documents; including master service agreements, service level agreements, and non-disclosure agreements.
Demonstrated success in telecommunications, including strategic and large business customers, especially Carrier, Cellular and Media customers and services.
Strong ability to communicate at all levels within an organization
Experience in account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategies
Professional business acumen in reporting and database use
Operational understanding of telecommunications ordering, provisioning, and billing processes
Strong skills necessary for decision making and maintaining customer retention
Strong interpersonal skills
Very strong, at minimum intermediate level of Microsoft software including Excel, PowerPoint, Word
Must possess time management and problem solving skills, be able to multi-task, and prioritize.
Must possess a high sense of urgency, be detail oriented, and analytical.
Must possess the ability to make decisions confidently based on analysis of available information and impact on business operations.
Must possess the ability to take ownership of a problem and move toward closure and anticipate future needs or events and work to identify alternative/contingency plans.

Responsibilities

Special project management of national sales initiatives as assigned
Cross functional meeting support including scheduling, documentation, follow up action
Special event planning, implementation, logistics, communications
Sales reporting as assigned
Sales exceptions tracking and follow up actions required
Customer appreciation program management, such as holiday recognition
Assist with the cross functional distribution of restricted sales address list
Be the first point of escalation for the Account Management team for assigned accounts
Review existing contracted services and ensure customer has copies of contracts, circuit ID’s, and key personnel contact info including NOC, billing, and care
Actively manage upcoming contract expirations and track/report renewal success rate
Serve as primary contact and key point of escalation for post-sale issues that arise and own communication link to customer through final resolution
Serve as key stakeholder and in collaboration with sales rep to help as needed for installation updates and general customer follow up
Provide periodic updates to leadership detailing best practices on customer experience initiatives needed to guarantee positive outcomes for customer and Astound.
Quarterly and/or periodic travel within footprint for customer meetings.
Other duties as assigned

Benefits

401k retirement plan, with employer match
Medical insurance
Dental insurance
Vision insurance
Life insurance
STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program