Sales Support

ARCHITESSA OF DC LLC•Washington, DC

1d•Onsite

About The Position

The Showroom Sales Support role is responsible for creating a customer-friendly experience for clients entering and leaving the showroom. This position acts as the showroom ambassador, facilitating client interaction with Sales and Design Consultants and Customer Service. The role involves greeting clients, managing sign-ins, distributing walk-in customers, communicating with customers via various channels, writing quotes, checking stock, processing sample check-outs, and maintaining the showroom's appearance. The Sales Support person is also responsible for opening/closing the showroom, ordering supplies, conducting price and stock checks, managing shipping services, and assisting with order processing and special item deliveries. A key aspect of the role is mastering the '6 Deliverables' which include sales follow-through, proper greeting, building rapport, gathering information, and ensuring next steps or closure. The position also involves participating in daily huddles and ensuring tasks are completed by the end of the day.

Requirements

Excellent verbal and communication skills
Working knowledge of computer systems (CRM experience helpful)
Ability to maintain positive working relationship with customers and co-workers.
Proper phone etiquette including how to receive a call, transfer a call, put callers on hold, take a message and end a call.
Ability to create and use excel spreadsheets and word documents
Types 60 words a minute

Nice To Haves

CRM experience helpful

Responsibilities

Be the showroom ambassador while helping to sell tile
Greet clients when they enter and leave the showroom with a warm welcome and sincerely thank them for visiting ACI.
Smile, engage, greet customers with curiosity and empathy
Have clients sign-in (obtain as much information as possible including customer name, address, contractors, etc.)
Enter client information and log traffic in SFDC
Distributes walk-in customers to Sales & Design Consultants per guidelines
Communicates with customers via Email, the phone and in person
Write quotes and check stock for Sales Design Consultants (All clients should receive a quote within 24 hours for material selection)
Check voice mail timely, within company standards
Schedule appointments for Sales & Design Consultants
Type and process sample check-outs via Salesforce
Hand out marketing material
Ensure everyone is helped – happy – and provided for
Maintain showroom appear by ensuring tile samples are put away
Keep reception area clean
Responsible for Opening/Closing showroom according to Checklist
Order showroom supplies (Backup)
Conduct price checks and stock inventory checks
Place follows up and receive sample orders
Responsible for UPS/FedEx/Currier Services as needed
Send out control samples to vendors
Help to process orders when needed
Send special items to customers or vendors (flowers, cookies, etc.) as needed
Schedules Courier service when applicable for designers.
Master the 6 Deliverables: Sales RX Follow through, Greeting properly, Good Morning, Evening, Afternoon, Building rapport, Get information – quote, related party, Next Appointment or Close
Participate in Daily Huddle – Rotation Schedule
Ensure Activities Completed by End of Day – Tag the sales staff to make sure these non-completed work gets done, Next action, quote, related parties.
Manage Open Tasks on their Home page
Follow ups within 48 hours
Customer greeted within 15 seconds
Emails/VM within 2-4 hours
Pending meetings individually – weekly
Generate Daily report to Manager
Generate Daily Sales and Sign-In reports