Customer Service / Lead Follow-up Specialist
About The Position
Blue Diamond Attachments is seeking a friendly, tech-savvy Sales Support Supervisor to help lead and support our customer success team. This role is perfect for someone who enjoys coaching and mentoring others, improving processes and workflows, solving problems and removing bottlenecks, supporting systems like Salesforce and ERP, creating structure, accountability, and consistency, and helping customers and teammates succeed. This is not a high-pressure call center manager role. We are looking for a process-minded leader who can support the team, improve operations, and serve as the go-to resource for customer service problem solving.
Requirements
- Friendly, approachable leadership style
- Strong organization and follow-through
- Process-focused mindset
- Strong communication and problem-solving skills
- Comfortable learning and teaching technology systems
Nice To Haves
- CRM or Salesforce experience preferred
- Customer service leadership or team lead experience preferred
Responsibilities
- Coach and support Customer Service Representatives
- Help onboard and train new team members
- Build and improve customer service processes
- Support Salesforce and system workflow consistency
- Assist with escalated customer and dealer issues
- Coordinate with sales, operations, shipping, and product support
- Help track team performance and follow-up accountability
- Create training guides and process documentation
Benefits
- Competitive salary plus commission and performance bonuses
- Monthly profit-sharing bonuses
- Comprehensive benefits package including health insurance, vacation pay, and more
- Growth and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
