Sales Support Specialist
About The Position
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Supermicro’s sales team is looking for a dynamic Sales Support Specialist to assist our Sr. Sales team in managing customer orders. Be a part of a fast paced, energetic work environment working with potential customers and facilitate the end-to-end sales process administration. The Sr. Inside Sales position will also be a liaison across different functions, provide product information to clients, and other duties.
Requirements
- BA/BS degree preferred
- 2-4 years of relevant industry experience preferred
- Experience in data entry, scheduling production and tracking orders
- A self-starter who can effectively work within a strong team culture
- Must have strong and effective professional communication skills written, speaking, and presentation
- Experience in customer service and dealing with clients directly, problem solving skills a must
- Work well in a high pressure environment with tight deadlines
- This is a temporary position for 6 months
Responsibilities
- The person will be responsible for sales account maintenance, provide technical and administrative product information, performs daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents
- Monitor inventory, follow up ETA with purchasers
- Act as a liaison between sales, purchasing, production, procurement, and logistics departments
- Provide assistance for intra-company project coordination between sales and non-sales departments
- Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
- Develop superior customer service relationships with prospects
- Produce daily reports for clients
- Be back-up for the supervisor and team members
- Additional duties per supervisors request
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What This Job Offers
Career Level
Entry Level
