Sales Support Specialist

Alliant Insurance Services•Charlotte, NC

About The Position

Responsible for providing sales support to the organization for Medicare Products. Monitor, motivate and train licensed agents to ensure quality of sales in order to achieve individual and company goals.

Requirements

High School Diploma or GED
Three (3) or more years experience in the Medicare industry
Experience with carrier websites to include agent portals
Licensed Medicare Agent in good standing
Experience with call center environment for Medicare products.
Knowledge of the general industry procedures, standards, systems, resources, practices, and terminology.
Working knowledge of federal, state, and local laws as well as industry regulations.
Familiarity of quality assurance, satisfaction measurement and interpretation.
Knowledge of supervisory techniques to accomplish instruction, motivation, and training of personnel.
Effective use of time including prioritizing, planning, maintaining schedules, and organizing tasks.
Ability to negotiate and problem solve to resolve internal and external conflicts.
Proficient computer skills (Microsoft Suite, MS Outlook, Phone Dialers, CRM systems, etc.).
Strong ability to effectively communicate, interact, and work with individuals and groups.
Ability to work independently, exercise independent judgment, make and execute decisions.

Nice To Haves

Bachelor's Degree preferred

Responsibilities

Increase the overall sales of Medicare products and ancillary products by educating agents on the overarching concepts and nuances of these products and how they fit into the overall structure of an individual’s portfolio
The education consists of monitoring calls, one on one agent education, monitoring sales activities
Act as subject matter expert of products, systems, and troubleshoot and resolve issues
Ensure agents are following best practice and quality assurance guidelines
Sell Medicare products and act as an example for other agents by engaging in sales activities for a minimum of 4.5 hours per week
Direct supervision of designated marketing consultants and/or agents
Supervisory responsibilities include hiring/terminating, disciplinary actions, assigning/checking work, plan/appraise job performance measurements, performance reviews, compensation recommendations, new hire orientation and training
Enforce policies, procedures, and best practices
Monitor performance against goals
Adhere to policies and procedures of the organization and insurance companies
Presentations at appropriate meetings to include ongoing initiatives as well as future plans to be implemented, accurate reporting, reviewing objectives, reviewing progress, identifying needs or areas for improvement and action plans for correction
Work collaboratively with fellow and senior staff to advance the values and mission of the organization by participating in and attending appropriate management and administration meetings
Assists with special projects/assignments as requested by members of management