Sales Support Specialist
OOCL USA Inc•Mount Pleasant, SC
•Onsite
About The Position
Within OOCL's organization, the Sales Support team assists outside sales representatives located throughout the United States. Responsibilities include managing contracts, quoting rates, and reserving allocation on vessels. The team serves as a point of contact for customers with questions or issues related to their contracts and collaborates with other departments internally to ensure customers are supported and have a quality experience doing business with OOCL.
Requirements
- Must be able to function in MS Office, especially Excel, Power Apps, and Outlook
- Written & Oral Communication Skills
- Critical thinking skills
- Planning, prioritizing, and multitasking
Nice To Haves
- CRM experience a plus
Responsibilities
- Assist with contract maintenance, renewals, and space requests.
- Qualify, process, and troubleshoot requests for spot quotes, trade offered rates, and bids.
- Apply problem solving skills.
- Service Contract knowledge (rate & surcharge structure + terms & conditions)
- Answer and qualify customer inquiries related to rates and service offerings.
- Direct customers to appropriate department as needed.
- Collaborate onboarding activities with outside sales.
Benefits
- Medical & Dental premiums 100% company paid
- Optional Vision Insurance
- 401(k) Retirement Plan + Pension Plan
- PTO + Paid Personal Days in addition to PTO + Separate Paid Sick Time Off
- Major Holidays Paid
- Tuition Assistance after 12 months
- Employee Assistance Program
- Referral bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
