Sales Support Specialist

Halma • Pittsburgh, PA

2d

About The Position

The position serves as a critical support resource for Inside Sales and Customer Service teams, ensuring smooth administrative processes and accurate data management to enhance overall sales efficiency and customer satisfaction. Responsibilities include handling pricing and order inquiries, managing CRM data, coordinating travel logistics, and acting as a liaison for customer service and internal departments. The role requires strong organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.

Requirements

• Minimum: High school diploma or equivalent
• 1–3 years of experience in a sales support, customer service, or administrative role within a business-to-business (B2B) environment.
• Workflow Coordination – Ability to manage schedules, prioritize tasks, and ensure timely follow-up on customer inquiries and requests.
• Documentation – Ability to accurately prepare quotes, and maintain compliance with company standards.
• IT skills CRM, Microsoft Excel/Outlook/Teams, Zoom
• English: Yes
• Excellent verbal and written communication for clear interaction with team members, customers, and cross-functional departments
• Strong leadership and coaching ability to motivate and develop a full technical support team.
• Conflict resolution and problem-solving skills to manage escalations and maintain positive relationships across the organization.

Nice To Haves

• Preferred: Associate’s degree or Bachelor’s degree in Business Administration, Marketing, or a related field

Responsibilities

• Inbound Request Management: Efficiently handle pricing, quote requests, order status updates, and shipment tracking inquiries within established response time standards. Prioritize and route requests appropriately to Inside Sales or Customer Service, ensuring no delays in customer communication.
• Phone Call Support: Serve as a backup resource for technical and inside sales calls to ensure a positive customer experience.
• CRM Data Management: Maintain accurate accuracy in customer records, including contact details, notes, and activity logs Ensure timely entry of quotes, orders, and technical reports to support sales forecasting and reporting.
• Technical Travel & Training Coordination: Assist with travel bookings, manage trip report submissions, and maintain the technical travel calendar and the in-office flex day calendar.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees