Sales Support Specialist

LG Electronics • Troy, MI

6d • Hybrid

About The Position

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. The Opportunity: Driving better future mobility VS (Vehicle component Solutions) Company ( https://www.lg.com/global/mobility ) of LG Electronics focuses on commercializing environmentally responsible automotive components and core solutions based on LG’s proprietary technologies. A leading provider of core components for global car manufacturers, VS Company is supporting the emerging trend of the vehicle industry. The Sales Support Specialist is an introductory position to Account Management and the LGEVU Sales department. Working across many internal and external departments, the Sales Support Specialist will ensure customer satisfaction while learning the different commercial aspects of a customer project.

Requirements

• Bachelor’s Degree
• 1+ years of related experience
• Travel: up to 5% domestic (e.g. warehouse, customer, and regional office locations throughout U.S.) and international (e.g. N. America (outside the U.S.), Asia, Europe
• Experienced in Microsoft Office applications (Excel, PowerPoint, Outlook, Teams)
• Excellent written and verbal skills: In-person and virtual meetings via phone and e-mail/messaging/video conference tools (e.g. Outlook, Teams, Webex, text messaging)
• Demonstrated clear/concise written communication skills to compile reports, respond to inquiries/requests, and explain processes/procedures
• Flexibility to work early/late hours for business meetings
• Ability to lift and carry boxes weighing between 10–20 lbs.

Responsibilities

• Commercial negotiation presentation preparation
• Understand quote breakdowns
• Update and maintain master price file for each product & respective customer(s)
• Setup new customers in LGE internal system
• Support coordination of engineering changes
• Business plan understanding and submission support
• Understand and report monthly variance to business plan to management
• Manage all prototype, pre-production and service requirements
• Support resolution of any overdue invoices
• Support resolution of any chargebacks that were not LGE responsibility
• Supplier portal management support
• Supplier ratings monitoring and improvement plans (quality & delivery)
• Packaging Understanding and Proposal Submission
• Capacity Study understanding and submission
• Tooling management & Invoicing
• Analyze and Understand Market Trends relating to North American Automotive Market
• Other duties as assigned

Benefits

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life.
• Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.
• Eligible for the relevant benefit programs offered through our partner agencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level