Sales Support Specialist

SINCLAIR MANUFACTURING COMPANY LLC • Norton, MA

43d

About The Position

Job Title: Sales Support Specialist FLSA Status: Non Exempt
Reports to: Sales Manager Department: Office Administration
Essential Duties and Responsibilities: Include the following. Other duties may be assigned.
Customer Support: Sales Support Specialists assist customers by addressing inquiries, resolving complaints, and providing information about products and services.
Order Processing: They are responsible for processing sales orders and returns, communicating shipments, and ensuring timely delivery of products. This includes maintaining accurate records of transactions and updating databases.
Sales Team Assistance: They support the sales team by preparing reports, managing sales tracking tools, and providing data analysis to help identify sales trends and opportunities.
Administrative Tasks: This role involves performing various clerical tasks such as scheduling meetings, coordinating visitor screening, and maintaining documentation related to sales operations.
Collaboration: Sales Support Specialists often work closely with purchasing, engineering, accounting, production, quality and shipping to ensure a cohesive approach to sales and customer engagement.
Should be professional, outgoing, personable, and a good conversationalist.
Sinclair Quality Management System
Become familiar with Sinclair’s QMS requirements as they relate to office administration.
Have knowledge and understanding of Sinclair Quality policy.
Communicate customer complaints to Quality as required.

Requirements

• Bachelor’s degree or equivalent or 2+ years of typical office and CRM software
• The ability to manage multiple tasks and prioritize effectively is crucial in this role
• Ability to read and understand, business correspondence as it relates to job function, and procedure manuals.
• Ability to effectively present information and respond to questions from customers and team members
• Ability to work with basic mathematical concepts.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to stand, talk, and listen.
• Ability to ascend and descend stairs.
• Ability to sit for prolonged period of time.
• Ability to lift and/or move up to 10 pounds.
• Specific vision abilities by this job include close visions, distance vision, color vision, peripheral vision, and depth perception.

Responsibilities

• Assist customers by addressing inquiries, resolving complaints, and providing information about products and services.
• Process sales orders and returns, communicating shipments, and ensuring timely delivery of products.
• Maintain accurate records of transactions and updating databases.
• Support the sales team by preparing reports, managing sales tracking tools, and providing data analysis to help identify sales trends and opportunities.
• Perform various clerical tasks such as scheduling meetings, coordinating visitor screening, and maintaining documentation related to sales operations.
• Work closely with purchasing, engineering, accounting, production, quality and shipping to ensure a cohesive approach to sales and customer engagement.
• Become familiar with Sinclair’s QMS requirements as they relate to office administration.
• Have knowledge and understanding of Sinclair Quality policy.
• Communicate customer complaints to Quality as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level