Sales Support Specialist

Tencarva Machinery Company•Greensboro, NC

10d

About The Position

Serve as a liaison between the sales team, customers, and other departments such as shipping/logistics, service/repair, and accounting to ensure effective communication and coordination of sales activities. The ideal candidate will be organized, detail-oriented, and have excellent communication skills to ensure efficient coordination with internal teams and external customers.

Requirements

High school diploma or general education degree (GED); or 3-5 years related work experience and/or training; or equivalent combination of education and experience.
To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have the ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. The ability to write routine reports and correspondence. The ability to effectively present information and respond to questions from managers and employees.
Must be able to perform basic mathematical equations including addition, subtraction, multiplication, division, use of whole numbers, and percentage and decimals.
To perform this job successfully, the individual should have basic computer skills, knowledge of MS Office Software (i.e., Word, Excel, Outlook), and internet software.

Responsibilities

Willingness to learn and train continually with pumps, parts & service.
Ability to prioritize/multitask, adapt to ever changing work environment
Deliver exceptional customer service while providing technical support and guidance
Maintain various records and files, including price catalogs, discount schedules, customer lists, and product catalogs
Assume responsibility the order process within our ERP system, beginning with order entry steps followed by individual order requirements
Interact and develop relationships with key suppliers to support sales
Obtain price quotes from suppliers and supply management groups for resale to customers and provide price quotes for customers.
Place orders on applicable vendor websites
Create order confirmations and send them to customers
Review order acknowledgments for ship dates and pricing discrepancies
Monitor inventory and order as needed
Help prepare orders for shipment or pick up when necessary
Assist in creating proposals, presentations, and sales contracts for customers
Ensure the accuracy and completeness of sales orders, purchase orders, etc.
Perform follow up to ensure timely shipment of materials and customer satisfaction
Handle Return Merchandise Authorizations (RMA’s) to ensure proper credit is refunded
Other duties as assigned by management