Sales Support Specialist

Marmon Holdings, Inc.•Lincolnwood, IL

About The Position

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. Responsible for supporting the inside sales function of the business with a focus on supporting Nylok’s Account Managers with expedites, delivery dates, order entry, and various other administrative duties.

Responsibilities

Develop a thorough understanding of Nylok’s products and processes.
Work with Account Managers to coordinate expedites with the production team to meet customer needs.
Determine estimated completion date of orders as requested by customers and report to Account Managers.
Track sample request status and report to Account Managers.
Enter orders into ERP system immediately upon receipt of parts
Create new part numbers as needed when new parts arrive.
Follow the system of checks and balances to uncover and correct order entry errors before they negatively impact our business or that of our clients.
Investigate internal sales issues including quantity errors, shortages, and shipping errors to resolve with Account Managers.
Track lead time for all orders to ensure a timely turnaround.
Plan and prioritize schedule to meet goals established annually by manager.
Other duties as assigned by management.