Sales Support Specialist SC

TS Conductor•Hardeeville, SC

6d•Hybrid

About The Position

The Sales Support Specialist plays a crucial role in supporting the sales team by managing the CRM system, handling customer quotes and purchase orders, responding to customer inquiries, and coordinating with various internal departments. This role requires a combination of technical skills, problem-solving abilities, and interpersonal skills, along with strong attention to detail and a customer service mindset.

Requirements

Proficiency in CRM and ERP systems.
Strong attention to detail and accuracy.
Excellent written and verbal communication skills.
Ability to multitask and prioritize in a fast-paced environment.
Strong problem-solving and analytical skills.
Proficiency in Microsoft Office Suite, especially Excel.
Ability to work independently and as part of a team.
Knowledge of or willingness to learn about the electrical conductor industry.
Customer service-oriented with a professional demeanor.
2-3 years of experience in sales support or a similar role.
Strong organizational skills.
Experience working with CRM systems, sales databases, and customer account management processes.
Ability to maintain accurate records, process orders, and manage customer and sales documentation.
Ability to work effectively in a team-oriented environment.
Strong analytical and organizational skills.
Effective verbal and written communication skills with the ability to collaborate across multiple departments, including Sales, Customer Service, Operations, and Finance.
Ability to comprehend and follow instructions, procedures, and established business processes.
Basic understanding of business operations, customer service principles, and sales support functions.
Adept at multitasking and managing multiple priorities while meeting deadlines in a fast-paced environment.
Strong commitment to customer satisfaction, quality, accuracy, and continuous improvement.
Proficient with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint, as well as other business software applications.
Ability to maintain reliable attendance and successfully manage daily responsibilities in a dynamic business environment.
Flexibility to adjust work schedules when necessary to support critical business needs, customer requirements, or project deadlines.
Ability to maintain a professional, positive, and customer-focused attitude.
Must be able to successfully pass all pre-employment screening requirements, including e-Verify and background verification, where applicable.

Nice To Haves

Experience in the electrical or utility industry is a plus.
Associate or bachelor’s degree in business administration, Sales, Marketing, Communications, or a related field is preferred.
One to two years of experience in sales support, customer service, administrative support, order management, or a related business environment is highly desired.
Additional training or certifications related to customer service, sales operations, or business administration are a plus.

Responsibilities

Maintain and update project pipeline, quotes, and awarded projects within the CRM system.
Manage contacts, utilities, and agent information in the CRM.
Build and maintain the overall CRM structure, including databases and automations.
Create and maintain reporting dashboards for management use, including quotes and bookings.
Follow ISO procedures to issue formal quotes in response to customer RFP/RFQ, ensuring completeness and accuracy.
Confirm receipt of RFQs with customers and coordinate with production, sales, and finance to verify requirements.
Complete vendor registration as needed and coordinate with customers, agents, and sales team throughout the quoting process.
Follow ISO procedures to receive and submit purchase orders, ensuring accuracy of price, volume, and date.
Issue PO Acknowledgement and enter order information into the ERP system accurately.
Provide technical specifications, wir files, engineering data, and FAQs upon request.
Offer budgetary bids, pricing information, and lead times.
Provide production and shipping updates and respond to website inquiries.
Coordinate with Finance on invoicing and order details.
Provide weekly updates and coordinate with production and fulfillment teams.
Work with quality assurance to enter new conductors into the ERP for new orders.
Foster proactive communication, equip agents with effective marketing tools, conduct outreach and research, and embrace a “How can I help?” mindset.
Enhance sales support to agents through proactive engagement and strategic marketing tools to increase PO volume.
Distribute new marketing assets to team members, sales agents, and customers.