Collection Support Specialist (SC)
About The Position
The Collection Support Specialist will perform a variety of administrative services within the Collections Department. This role will become familiar with a variety of company processes including pieces of first- and third-party collections, client and company requirements, as well as Federal and State collection laws. The Collection Support Specialist will work closely with and take direction from Collections Management. Prepares pay-off letters for banks and title companies; Sends Itemized Statements to debtors; Assists Third Party Account Managers with administrative tasks; Performs other duties as assigned. May assist with special projects Provides input for errors and irregularities Will be trained on collections software and vendor systems.
Requirements
- High School Diploma/GED required
- Previous administrative work experience in an office setting is required
- Experience in using Microsoft Applications, Outlook, and Excel is required
- Strong typing skills
- Possesses strong organizational skills, detail orientation and has the ability to work in a fast-paced environment
- Must be able to maintain confidentiality
- Possesses excellent interpersonal skills and uses proper grammar and phone etiquette
- Must be able to work both independently and in a team environment
- Must be able to adapt to a change in a positive manner
- Must be detail-oriented and have the ability to follow through and complete job tasks
Nice To Haves
- Completion of associate degree or post-high school courses is preferred
- Previous customer service experience is helpful
Responsibilities
- Prepares pay-off letters for banks and title companies
- Sends Itemized Statements to debtors
- Assists Third Party Account Managers with administrative tasks
- Performs other duties as assigned
- May assist with special projects
- Provides input for errors and irregularities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
