Collection Support Specialist (GA)
About The Position
The Collection Support Specialist will perform a variety of administrative services within the Collections Department. This role will become familiar with a variety of company processes including pieces of first- and third-party collections, client and company requirements, as well as Federal and State collection laws. The Collection Support Specialist will work closely with and take direction from Collections Management. Alliance Collections Agencies Inc. believes that our actions must be guided by our mission and values. Our company is committed to providing quality, responsive, and innovative services and products to our clients while always maintaining the dignity of the consumer. We value our clients, employees, responsibilities, professionalism, honesty, integrity, achievement, and accountability. We embrace the ability to adapt to change and thrive on continual process improvement.
Requirements
- High School Diploma/GED required
- Previous administrative work experience in an office setting is required
- Experience in using Microsoft Applications, Outlook, and Excel is required
- Strong typing skills
- Possesses strong organizational skills, detail orientation and has the ability to work in a fast-paced environment
- Must be able to maintain confidentiality
- Possesses excellent interpersonal skills and uses proper grammar and phone etiquette
- Must be able to work both independently and in a team environment
- Must be able to adapt to a change in a positive manner
- Must be detail-oriented and have the ability to follow through and complete job tasks
Nice To Haves
- Completion of associate degree or post-high school courses is preferred
- Previous customer service experience is helpful
Responsibilities
- Prepares pay-off letters for banks and title companies
- Sends Itemized Statements to debtors
- Assists Third Party Account Managers with administrative tasks
- Performs other duties as assigned
- May assist with special projects
- Provides input for errors and irregularities
- Will be trained on collections software and vendor systems
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
