Sales Support Specialist

Surya Carpet • White, GA

8h

About The Position

We are seeking a detail-oriented and customer-focused Sales Support Specialist to support our International Sales Team. This role is responsible for managing and growing existing customer accounts while delivering high-level sales coordination and customer support. The Sales Support Specialist works cross-functionally with Sales, Purchasing, and Customer Care to ensure seamless onboarding, accurate order fulfillment, and long-term customer success. This position plays a critical role in strengthening global client relationships and identifying opportunities for account growth.

Requirements

• Proven experience in sales support, customer service, or account management
• Strong attention to detail with excellent organizational and problem-solving skills
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Clear and professional written and verbal communication skills
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Ability to adapt to new systems, processes, and changing business needs

Nice To Haves

• Experience supporting international customers or global sales teams
• Familiarity with Salesforce or CRM systems
• Background in order management, supply chain coordination, or sales operations
• Passion for working with diverse teams and global markets

Responsibilities

• Process and manage customer orders with a high level of accuracy and efficiency
• Monitor open orders to ensure on-time delivery and proactive issue resolution
• Collaborate with Purchasing and internal stakeholders to maintain inventory flow, pricing accuracy, and customer inventory integrations
• Prepare and provide quotes, order updates, and status reports for ongoing customer projects
• Serve as a primary point of contact for assigned international customer accounts
• Troubleshoot order, pricing, and delivery issues while providing timely resolutions
• Escalate complex or recurring issues to leadership when necessary
• Build strong working relationships with customers to support retention and account growth
• Maintain accurate customer, order, and sales data within Salesforce and related systems
• Document all customer interactions in accordance with company standards
• Track sales activities and performance metrics using workforce management and reporting tools
• Identify opportunities for process improvements and provide actionable recommendations

Benefits

• Opportunity to work with a growing international sales organization
• Collaborative, cross-functional team environment
• Exposure to global customers and business operations
• Career development opportunities within sales and account management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees