Sales Support Specialist

Usherwood Office Technology • Syracuse, NY

5h • Onsite

About The Position

Usherwood Office Technology is a proud family-owned business with a rich legacy of delivering innovative office technology solutions, including managed IT services, print management, and cutting-edge office equipment. For decades, we have fostered a warm collaborative environment where our employees thrive, building meaningful relationships with teammates who share a passion for excellence and client success. At Usherwood, we are dedicated to empowering our clients and each other. With real opportunities for professional growth and career advancement, you'll work alongside supportive colleagues who make every day rewarding.

We are currently looking to hire an Administrative Sales Support Specialist to work from Usherwood’s HQ in Syracuse, NY. This is an excellent entry‑level opportunity for someone looking to begin or grow a career in sales support, customer service, or business operations. This role works closely with our sales team and internal partners to help keep client orders and agreements moving smoothly.

Requirements

• Strong communication skills and a positive, team‑oriented attitude
• Willingness to learn new systems, processes, and products
• Basic organizational skills with the ability to manage multiple tasks
• Comfort working in a fast‑paced, collaborative environment

Nice To Haves

• Previous administrative, customer service, or sales support experience is helpful but not required

Responsibilities

• Process sales orders, ensuring required details are complete, accurate, and submitted on time
• Assist sales professionals with day‑to‑day requests so they can spend more time with clients and prospects
• Respond to requests promptly and provide helpful, easy‑to-understand explanations with support from your team
• Support lease approvals, upgrade quotes, and other pre-sales activities with guidance and training
• Work with pricing and sales teams to help move special pricing requests forward
• Learn and help reinforce required agreement paperwork across all Usherwood offerings
• Perform an initial review of new client agreements to ensure information is complete (training provided)
• Partner with sales professionals and clients to correct or clarify agreements after submission
• Take ownership of assigned client transactions from submission through delivery or project completion, with team support

Benefits

• Competitive base salary with quarterly bonus opportunity.
• 4 weeks PTO!!!
• Comprehensive health, dental, and vision insurance, 401K with company match, PTO / Holidays, and much more.
• Join a team that values growth, innovation, and world class service.
• Excellent training where you’ll be working alongside industry experts and leaders committed to your success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed