Sales Support Specialist

Amorim Cork Solutions Inc•Trevor, WI

76d

About The Position

The Sales Support Specialist acts as a global liaison between ACS North America and the Global Sales, Marketing, Technical, and Innovation teams to ensure the seamless integration of new accounts, product launches, marketing campaigns, and master data. This role supports sales efforts through quoting, new part creation, and long-tail customer support. This role supports growth through internal sales initiatives that strengthen customer engagement and drive incremental revenue. The Sales Support Specialist ensures all commercial, technical, and marketing data is accurately reflected in SAP and CRM, contributing to global data integrity and a consistent customer experience.

Requirements

Strong verbal and written communication skills to interact effectively with customers, sales teams, and internal departments.
Ability to build and maintain positive relationships across all levels of the organization.
Confidence in presenting information, training new team members, and explaining processes and products clearly.
Proactive approach to identifying and resolving customer inquiries, sales challenges, and process inefficiencies.
Ability to analyze data, trends, and customer feedback to make informed decisions.
High attention to detail in quoting, record management, and policy compliance.
Works well in a collaborative, team-oriented environment.
Willingness to provide support when needed, including covering for team members.
Ability to prioritize tasks and meet deadlines in a fast-paced setting.
Advanced SAP user with experience in data management, reporting, and KPI tracking.
Proficiency in CRM systems and marketing tools for customer outreach.
Comfortable with digital tools to support sales operations and process improvements.
Experience supporting sales teams and managing customer relationships.
Knowledge of marketing strategies, including trade show coordination and promotional campaigns.
Ability to translate technical product details into customer-friendly solutions.

Responsibilities

Customer & Sales Team Support
Training & Team Support
Quoting & Estimation
SAP & CRM
Claims & Concerns Management
Marketing & Sales Initiatives
New Account Creation & Onboarding
Product Knowledge & Development
Process Improvement & Collaboration
Serve as the primary contact for customer inquiries and sales team support.
Assist in onboarding new sales team members by providing training on SS&O standards, products, and processes.
Execute training programs for new SS&O team members.
Provide backup support for team members during vacations or absences.
Prepare accurate, competitive quotes tailored to customer needs as defined by Business Unit (BU) standards.
Maintain the BU Cluster Quote Log, ensuring pricing aligns with company policies.
Stock check and alerts
Maintain and update customer records, sales data, and workflow processes within CRM and SharePoint.
Identify opportunities for workflow efficiencies and assist in implementing process improvements to enhance system utilization.
Act as the primary contact for customer claims and concerns, providing updates and support throughout the resolution process.
Initiate claims through the defined process, ensuring all required documentation is recorded.
Facilitate Return Material Authorizations (RMA) and coordinate credit issuance per company policies.
Maintain the Claims & Concerns Log and identify areas for process improvement.
Work with Quality and Sales teams to resolve claims efficiently.
Support internal sales efforts through sample coordination, trade show logistics, promotions, and email campaigns as defined by Global Marketing Standards.
Implement targeted outreach initiatives in coordination with sales teams to engage inactive or long-tail customers.
Set up and maintain new customer accounts in the CRM system.
Ensure customer records are accurate and compliant with company policies.
Guide new accounts through onboarding, including initial communication, account setup, and order processing education.
Collaborate with internal teams to ensure a smooth transition for new customers.
Monitor new customer engagement and provide follow-ups to enhance satisfaction and retention.
Establish and maintain a deep understanding of company products and manufacturing processes.
Serve as a technical resource for the sales team and customers.
Work with cross-functional teams to support process improvements and enhance the customer experience.
Assist in refining quoting, onboarding, and marketing processes by providing feedback and identifying inefficiencies.
Follow established best practices while suggesting practical enhancements to improve workflow efficiency.
Contribute to team discussions on ways to optimize daily tasks and improve overall support for sales and customers.