Sales Support Specialist

Infopro Digital Services Limited•Nashville, TN

About The Position

Infopro Digital, the B2B group specialising in information and technology, is currently looking for a Sales Support Executive on a permanent contract to strengthen the team at its Chartis Research business based out of Nashville, TN. Chartis Research is a leading provider of research, intelligence and advisory services focused on the global financial technology market. With a team of experienced professionals and industry experts, Chartis delivers insights and analysis that help organisations make informed decisions in areas such as risk management, compliance, data management and cybersecurity. Chartis is part of Infopro Digital, a B2B group specialising in information and technology. With a presence in 20 countries, the group has 4,000 employees of 79 nationalities. We are seeking a proactive and commercially minded professional who will support the sales organisation by assisting with lead generation, client coordination and day‑to‑day sales operations to help drive revenue growth and ensure excellent client service. We know great people make great companies. Infopro Digital is defined by people and passion and powered by knowledge and innovation. Everything we do is centered on trust, integrity and respect. Our collaborative approach drives creativity across our markets; and our focus on giving teams ownership allows us to build an entrepreneurial culture where our people and brands can thrive and grow. As well as working with the most interesting, talented and fun people, we operate a culture where success is recognized. You will be supported throughout your career, tailoring your development through management support, internal and external training courses, and on the job training. Our foundations and values: At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment. Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams. Who are we: Infopro Digital is a B2B group specialising in information and technology. With a presence in 20 countries, the group has 4,000 employees of 55 nationalities. Infopro Digital connects professional communities. Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail. With our solutions, our customers make informed decisions and companies develop their business and sustainable performance. Infopro Digital is Proud to Announce its 2024 Great Place To Work Certification™ Infopro Digital USA is proud to be Certified™ by Great Place To Work® in 2024 year. The prestigious award is based entirely on what current employees say about their experience working at Infopro Digital. Great Place To Work® is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. Great Place To Work Certification is a highly coveted achievement that requires consistent and intentional dedication to the overall employee experience," says Sarah Lewis-Kulin, the Vice President of Global Recognition at Great Place To Work. She emphasizes that Certification is the sole official recognition earned by the real-time feedback of employees regarding their company culture. “By successfully earning this recognition, it is evident that Infopro Digital stands out as one of the top companies to work for, providing a great workplace environment for its employees.

Requirements

Some experience in a sales support, inside sales, customer service or administrative role
Comfortable working in a B2B environment; interest in financial technology is a plus
Strong organisational skills and attention to detail
Confident communicator with good written and verbal skills
Ability to learn and explain product information clearly
Proactive, reliable and able to manage multiple tasks
Familiarity with CRM systems and MS Office (or willingness to learn)
Team‑oriented mindset with a positive, can‑do attitude
Willingness to support occasional travel or events when required

Responsibilities

Support the sales team with day‑to‑day administrative and commercial tasks
Assist with lead generation activities, including researching prospects and preparing outreach lists
Coordinate and schedule client calls, demos and internal meetings
Prepare sales materials, proposals and basic presentations
Maintain accurate CRM records, updating contact information, activity notes and pipeline data
Respond to inbound enquiries and direct them to the appropriate team members
Support account managers with follow‑ups, renewals and client communication
Collaborate with internal teams to ensure projects and deliverables run smoothly
Help organise participation in industry events, conferences and client meetings
Stay aware of market developments and competitor activity to support the wider sales function