Sales Support Specialist - Retail (Santa Clarita, CA)
About The Position
Ulrich Lifestyle Structures is hiring a Sales Support Specialist for their Design Center in Santa Clarita, CA. In this role, you will be the first point of contact for customers looking to design and purchase backyard structures such as sheds, garages, cabins, and more. Your primary responsibility will be to respond to customer inquiries from various channels, greet walk-in customers, and qualify leads before connecting them with experienced Designers. This position focuses on inbound leads generated through online marketing, social media, and showroom traffic, rather than cold calling. You will play a key role in helping customers explore options and move forward with their backyard projects.
Requirements
- Sales or customer-facing experience preferred (retail, inside sales, or service environments)
- Strong communication and relationship-building skills
- Ability to guide conversations and identify customer needs
- Comfortable using computers, CRM systems, and Google Workspace
- Self-motivated with a positive attitude and strong work ethic
- Interest in helping customers bring their backyard projects to life
Responsibilities
- Respond to customer inquiries from phone, website, and social media
- Greet walk-in customers at the Design Center
- Ask questions to understand the customer's project, timeline, and goals
- Present Ulrich's products and help customers explore their options
- Enter customer information and notes into our CRM
- Schedule appointments with Designers for detailed project consultations
- Follow up with interested customers and missed appointments
- Maintain a clean and welcoming showroom environment
Benefits
- Base Salary: $35,152 – $45,760 depending on experience
- Performance-Based Bonus Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
