Sales Support Specialist

New-Indy Containerboard • High Point, NC

5d • Onsite

About The Position

This position is responsible for building and preserving trusting relationships with assigned customers. ESSENTIAL DUTIES AND RESPONSIBILITIES Acts as a liaison between the sales and operations teams and assigned customers. Coordinates project management activities, resources, equipment, and information. Ensure that customers’ needs are met as projects evolve Monitor project progress and handle any issues that arise Act as the point of contact and communicate project status to all participants Work closely with Regional Sales Manager to eliminate potential problems. Create and maintain comprehensive documentation, plans, and reports Ensure standards and requirements are met through conducting quality assurance tests Organize and Coordinate meetings and document meeting minutes. Duties may be expanded upon and additional duties may be assigned. SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities. PHYSICAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit and use hands to handle or feel. The employee frequently is required to talk or hear. The employee is occasionally required to reach with hands and arms. The employee must regularly lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Exposure to wet and humid conditions in the plant environment Exposure to high, precarious places; fumes or airborne particles; and vibration in the plant environment. Noise level in the work environment is usually loud. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Requirements

• Associate or Bachelor’s in Business or related field
• Two Years of industry experience in customer relations
• Excellent knowledge of MS Office, including Word, Excel, PowerPoint, and outlook.
• Ability to multi-task and work in a fast-paced environment
• Strong analytical skills
• Strong project management skills
• Strong interpersonal skills
• Ability to schedule and prioritize all work assignments
• Excellent oral, written, and presentation skills

Responsibilities

• Acts as a liaison between the sales and operations teams and assigned customers.
• Coordinates project management activities, resources, equipment, and information.
• Ensure that customers’ needs are met as projects evolve
• Monitor project progress and handle any issues that arise
• Act as the point of contact and communicate project status to all participants
• Work closely with Regional Sales Manager to eliminate potential problems.
• Create and maintain comprehensive documentation, plans, and reports
• Ensure standards and requirements are met through conducting quality assurance tests
• Organize and Coordinate meetings and document meeting minutes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED