Sales Support Specialist

ENERCON INDUSTRIES CORP•Village of Germantown, WI

6d•Onsite

About The Position

Enercon’s Inside Sales team is responsible for not only reactive efforts based on requests from customers and Enercon’s outside sales team, but also proactive efforts to grow Enercon’s business. The Sales Support Specialist will be responsible for playing a key role in interfacing with Enercon customers and outside sales team members. Past inside sales, account management, or direct customer relationship management is crucial. Roles, Expectations & Responsibilities Opportunity, Pipeline Support Assists in generating new opportunities and quotes using Salesforce and quoting tools Reviews any customer technical specifications and drawings to assist in opportunity assessment and proposal creation Works closely with application engineering team to ensure timely, accurate development and delivery of proposals to clients; assist Regional Sales Managers with active quote follow-up as needed Facilitates the creation of consignment agreements including coordination of sending & returning consignment unit to/from the client Quote Conversion, Order Entry Reviews purchase orders for accuracy, and assists in resolving any discrepancies Enters orders into Epicor, managing customer expectations and communicating any changes throughout the order lifecycle Follows up on any prior-to-shipment payments, sends approval drawings, and verifies shipping & logistics information Lab Sample Trials Coordinates the treatment of customer samples with other Sales Support peers and Enercon Lab personnel Has complete ownership of material sample process from Case creation in CRM/ERP, technical detail gathering, RMA issuance, and sending completed lab trial report to the client Attend lab trials when customers come on-site to Enercon office for in-person sample testing with Regional Sales Manager Post Sale Activities/ Support Assists in territory development by collaborating closely with Regional Sales Manager Uses Salesforce to accurately and consistently document internal & external customer communications Performs post sale follow-ups, ensuring high customer satisfaction and uncovering continued selling opportunities Incoming Phone Support Serves as a backup to Enercon’s receptionist by answering incoming calls when required. Other Duties Backup team members when others are out; teamwork is crucial in the success of their entire organization Attends weekly sales huddles, with opportunities to contribute in scheduled Engineering and Production meetings Learns continuously – take advantage of local opportunities to shadow Regional Sales Manager when appropriate, furthering knowledge of product & application expertise from direct field exposure Actively participates in Inside team meetings by providing an update on activities and sharing strategic ideas that help grow organizational capacity Performs other tasks as required. Responsibilities include, but are not necessarily limited to, the duties listed on this job description Potential Additional Activities Lead Cultivation and Follow-Up Ensures all Marketing Qualified Leads (MQL) are followed up on via phone within ten minutes of receipt; practicing a phone first, email second philosophy Introduces active leads, when appropriate to the Regional Sales Manager or other Enercon stakeholders based on application need Collaborates with Marketing and Sales team while being the first point of contact on web chats Actively involved, along with regional sales managers, in tradeshow and webinar lead follow-up

Requirements

Bachelor’s degree in Engineering, Business, or a similar field or an equivalent amount of related experience
At least 2 years of experience in sales support, technical engineering support, inside sales or a related field
Ability to decipher engineering drawings, photos, and to learn & understand our products on a fundamental level
Experience with an ERP and CRM system required, experience with Epicor and Salesforce preferred
Ability to prioritize and complete a wide array of activities while under various deadlines
Outstanding communication skills, both verbal and written
Position is located in the Greater Milwaukee Area, currently considering candidates from Southeastern Wisconsin only

Nice To Haves

Experience in plastics, packaging, or a B2B Industrial sales environment a plus
Previous experience with selling a configured or manufactured product is beneficial, as our products are customized and not always “off the shelf”

Responsibilities

Assists in generating new opportunities and quotes using Salesforce and quoting tools
Reviews any customer technical specifications and drawings to assist in opportunity assessment and proposal creation
Works closely with application engineering team to ensure timely, accurate development and delivery of proposals to clients; assist Regional Sales Managers with active quote follow-up as needed
Facilitates the creation of consignment agreements including coordination of sending & returning consignment unit to/from the client
Reviews purchase orders for accuracy, and assists in resolving any discrepancies
Enters orders into Epicor, managing customer expectations and communicating any changes throughout the order lifecycle
Follows up on any prior-to-shipment payments, sends approval drawings, and verifies shipping & logistics information
Coordinates the treatment of customer samples with other Sales Support peers and Enercon Lab personnel
Has complete ownership of material sample process from Case creation in CRM/ERP, technical detail gathering, RMA issuance, and sending completed lab trial report to the client
Attend lab trials when customers come on-site to Enercon office for in-person sample testing with Regional Sales Manager
Assists in territory development by collaborating closely with Regional Sales Manager
Uses Salesforce to accurately and consistently document internal & external customer communications
Performs post sale follow-ups, ensuring high customer satisfaction and uncovering continued selling opportunities
Serves as a backup to Enercon’s receptionist by answering incoming calls when required
Backup team members when others are out
Attends weekly sales huddles, with opportunities to contribute in scheduled Engineering and Production meetings
Learns continuously – take advantage of local opportunities to shadow Regional Sales Manager when appropriate, furthering knowledge of product & application expertise from direct field exposure
Actively participates in Inside team meetings by providing an update on activities and sharing strategic ideas that help grow organizational capacity
Performs other tasks as required
Ensures all Marketing Qualified Leads (MQL) are followed up on via phone within ten minutes of receipt; practicing a phone first, email second philosophy
Introduces active leads, when appropriate to the Regional Sales Manager or other Enercon stakeholders based on application need
Collaborates with Marketing and Sales team while being the first point of contact on web chats
Actively involved, along with regional sales managers, in tradeshow and webinar lead follow-up