Sales Support Specialist

PROMOTION IN MOTION INC • Park Ridge, NJ

2d • $60,000 - $70,000 • Onsite

About The Position

Do you love snacks? Are you looking to join an ever evolving and rapidly growing team? PIM Brands might just be exactly what you’re looking for! At PIM, We Make The Brands You Love®. Our portfolio of products, from Welch’s® Fruit Snacks to Sun-Maid® Chocolate Raisins and Sour Jacks® Sour Candies are enjoyed by millions of consumers every day. And when it comes to careers, we seek talented, results-oriented individuals who want to play a part in building amazing brands and products while working in a collaborative, dynamic, and fast-paced office environment. At PIM, you can make an immediate and lasting contribution to help grow iconic snack and confectionery brands, no matter your area of expertise. We are looking for a Sales Support Specialist interested in a career with a top ranked and growing snack company, to join our Supply Chain and Customer Service business at PIM’s Headquarters in Park Ridge, New Jersey. This position will report to our Senior Director, Customer Service. Job Overview: The Sales Support Specialist provides internal and external support to customers, brokers, regional managers, and new prospects as well as internal partners, for information about prices, logistics, order/inventory status, up-coming events, problems, and complaints. Identifies, initiates, & communicates on-going situations and opportunities to sales force before and in anticipation of developing customer issues that can be avoided with immediate action. Provides support and enhances the lines of communication to our sales team and brokers by using a cross functional approach to achieve goals and customer satisfaction. Reviews orders for the allocated territories and sales team regularly. Tracks from receipt to delivery. Collaborates with internal teams to ensure seamless execution of special events and transparency. Conducts order analysis and monitors/identifies trends, concerning customer compliance and requirements, logistics fill rates, and contractual and/or promotional pricing. Generates and reviews open orders daily for assigned accounts. Regularly studies, reviews, and maintains files of vendor guides, vendor agreements routing guides, etc. Creates and maintains customer specific profiles to include special handling, promotions, etc. Provides reports and analytics to sales team, including brokers, within the PIM Brands standards about proprietary information as required/requested. Monitors customer specific as well as region specific scorecards. Can be required to create and viewed within different selection criteria. Reviews and monitors specific customer demand and forecasts. Maintains continuous open dialogue with broker contact or directly with customers. Identifies and executes on continuous improvement opportunities. Responds to questions and requests from brokers or customers in a timely, professional, and courteous fashion. Ensures that any work handed off to other departments is correct, complete, and organized. Conducts monthly reviews of chargebacks and fines imposed for non-compliance, regularly make changes where required to reduce fines. Maintains team attitude with A/R, logistics, IT, Business Intelligence, EDI, sales administration, and other departments critical to the satisfaction of the customer and PIM success. Develops a single point of contact model to resolve issues, while avoiding single point of failure outcome.

Requirements

• Bachelor’s degree in CS&L, business, or experience in a related field.
• SAP; S4 HANA experience.
• Thorough working knowledge of MS Office applications especially Excel, with aptitude and ability to adapt to new software and tools.
• Digitally savvy, expert in navigating today’s digital landscape, is desired.
• Desire to grow and consistently learn about the CPG segment in the market.
• Keen eye for quality and attention to detail.
• Excellent written and verbal communication skills.
• Demonstrated ability to develop and maintain strong relationships.
• Demonstrated ability to function with ambiguity and be comfortable with asking questions to push the status quo and strive for continuous improvement.
• Not afraid to make mistakes but takes ownership. Proactive vs Reactive.
• Demonstrated personal and professional values, being a role model and positive influence on those around him/her; demonstrated unquestionable integrity and character and brings out the best in others.
• Demonstrated ability to influence people, including building high levels of trust and commitment.
• Exceptional performance and record of achievement demonstrating leadership capabilities.
• Self-motivated and bias for action.
• Approachable, authentic, and genuine.

Nice To Haves

• Previous work in eCommerce a plus.

Responsibilities

• Provides internal and external support to customers, brokers, regional managers, and new prospects as well as internal partners, for information about prices, logistics, order/inventory status, up-coming events, problems, and complaints.
• Identifies, initiates, & communicates on-going situations and opportunities to sales force before and in anticipation of developing customer issues that can be avoided with immediate action.
• Provides support and enhances the lines of communication to our sales team and brokers by using a cross functional approach to achieve goals and customer satisfaction.
• Reviews orders for the allocated territories and sales team regularly. Tracks from receipt to delivery.
• Collaborates with internal teams to ensure seamless execution of special events and transparency.
• Conducts order analysis and monitors/identifies trends, concerning customer compliance and requirements, logistics fill rates, and contractual and/or promotional pricing.
• Generates and reviews open orders daily for assigned accounts.
• Regularly studies, reviews, and maintains files of vendor guides, vendor agreements routing guides, etc.
• Creates and maintains customer specific profiles to include special handling, promotions, etc.
• Provides reports and analytics to sales team, including brokers, within the PIM Brands standards about proprietary information as required/requested.
• Monitors customer specific as well as region specific scorecards. Can be required to create and viewed within different selection criteria.
• Reviews and monitors specific customer demand and forecasts.
• Maintains continuous open dialogue with broker contact or directly with customers.
• Identifies and executes on continuous improvement opportunities.
• Responds to questions and requests from brokers or customers in a timely, professional, and courteous fashion.
• Ensures that any work handed off to other departments is correct, complete, and organized.
• Conducts monthly reviews of chargebacks and fines imposed for non-compliance, regularly make changes where required to reduce fines.
• Maintains team attitude with A/R, logistics, IT, Business Intelligence, EDI, sales administration, and other departments critical to the satisfaction of the customer and PIM success.
• Develops a single point of contact model to resolve issues, while avoiding single point of failure outcome.

Benefits

• Comprehensive benefits package - EFFECTIVE DAY 1, Including medical, dental, vision, disability, insurance plans and much more
• Total compensation package including bonus, 401(k) plan match and other incentives (based on eligibility and position)
• Diverse range of benefit choices tailored to support you in making optimal decisions for yourself, your loved ones, and your preferred way of life
• Personal time off, vacation time, floating days and observed holidays
• Business casual dress
• Entrepreneurial and innovative culture offering the opportunity for internal career advancement
• Professional development and training opportunities offered across the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level