Sales Support Specialist – Retail (Waynesboro, VA)
About The Position
Ulrich Lifestyle Structures is hiring a Sales Support Specialist for their Design Center in Waynesboro, VA. This role focuses on responding to inbound customer inquiries from phone, website, and social media, greeting walk-in customers, and qualifying leads. The specialist will partner garage inquiries with the Garage Division and connect qualified leads with Designers for project completion. The position primarily works with inbound leads, not cold calling, and contributes to Ulrich's mission of building high-quality backyard structures that enhance customers' properties.
Requirements
- Sales or customer-facing experience preferred (retail, inside sales, or service environments)
- Strong communication and relationship-building skills
- Ability to guide conversations and identify customer needs
- Comfortable using computers, CRM systems, and Google Workspace
- Self-motivated with a positive attitude and strong work ethic
- Interest in helping customers bring their backyard projects to life
Nice To Haves
- Retail sales
- Wireless or electronics sales
- Furniture or appliance sales
- Home improvement sales
- Customer service roles with sales goals
Responsibilities
- Respond to customer inquiries from phone, website, and social media
- Greet walk-in customers at the Design Center
- Ask questions to understand the customer's project, timeline, and goals
- Present Ulrich's products and help customers explore their options
- Enter customer information and notes into our CRM
- Schedule appointments with Designers for detailed project consultations
- Follow up with interested customers and missed appointments
- Maintain a clean and welcoming showroom environment
Benefits
- Base Salary: $31,200 – $41,600 depending on experience
- Performance-Based Bonus Opportunities
- High performers who consistently convert leads and schedule qualified appointments can earn toward the top of the range.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
