Sales Support Specialist [Part Time]

The Metropolitan Museum of Art•The Met Fifth Avenue, NY

1d•$27 - $27•Onsite

About The Position

The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy, operating from two iconic sites in New York City: The Met Fifth Avenue and The Met Cloisters. The Museum is committed to fostering a collaborative and respectful work environment with a diverse staff, all passionate about creating a dynamic and inspiring art museum. Staff members adhere to core values of respect, inclusivity, collaboration, excellence, and integrity. As the Sales Support Specialist, you will be responsible for assisting in the maintenance of retail merchandise stock by unpacking, organizing, and maintaining merchandise on the selling floor and in stock rooms. You will also contribute to store and stock maintenance by providing customer service that exceeds expectations and helps the team achieve sales goals. This role involves participating in zone coverage of the selling floor and being responsible for a specific area or category of business. Some late nights, Saturdays, and Sundays are required.

Requirements

High School diploma or equivalent required
Sales oriented
Outgoing, good interpersonal and communication skills required
Ability to learn requirements of the job such as register functions, product information, museum collections and relatedness, location of merchandise, etc.

Nice To Haves

Background or interest in Art or Art History preferred
Post-Secondary Education preferred
Knowledge of art history, museums, and NYC cultural institutions preferred
Enjoys working in a fast paced, high volume environment

Responsibilities

Assists with maintenance of stock by unpacking new shipments, maintains proper stockroom order and controls, keeps selling floor filled with stock at all times, observes inventory control procedures, processes price changes, assists with gift wrapping, gift boxing, or packaging for shipment.
Assists with maintenance of store and stock by cleaning, straightening, requisitioning merchandise, maintaining supplies, ticketing, and restocking.
Ensures coverage of selling floor by spending the major portion of work time on the selling floor; answers customer questions, escorts customers to merchandise, directs customers to sales staff.
Performs store maintenance in all areas of the store; participates in loss prevention efforts.
Greets or acknowledges all customers entering the store, approaching sales location, or on the phone to learn customer’s shopping purpose.
Engages customer in sales oriented conversations, to sell and recommend products.
In collaboration with Sales specialists, closes sales by through the use of product knowledge and lead customers to appropriate registers.
Occasionally assigned to a register when needed, using current selling script; follows current cash, check and credit procedures.
Observes schedule, maintains good attendance and punctuality.
Participates in annual inventory process.
Processes payment at register using current selling script; follows current cash, check, and credit procedures.
Performs customer returns and exchanges.
Provides coverage of selling floor when not on register; answers customer questions, escorts customers to merchandise, performs shop maintenance in area adjacent to selling counter, participates in loss prevention efforts.
Observes schedule, maintains good attendance and punctuality.
Participates in annual inventory process.
Other related duties as assigned.

Benefits

Medical, dental, vision and life insurance
403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match
Considerable paid time off, including annual leave, sick leave, and 13 Museum holidays
Long-term disability coverage
Flexible Spending Accounts & Health Savings Account (pre-tax income for eligible health care expenses)
Commuter benefits (pre-tax income for parking or mass transit expenses)
Free financial-planning services
Financial assistance for relevant coursework, seminars, and training programs
25% discount for staff in Museum shops
A subsidized staff cafeteria
Access to the Museums Council pass, which grants free admission to various museums and cultural institutions