Sales Support Specialist
About The Position
We are a growing IT company; a great place to start and grow your career! CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible. CCS is seeking a motivated Sales Support Specialist to join our team. In this role, you’ll build strong customer relationships that drive retention, loyalty, and revenue growth. You’ll support the full sales cycle—from uncovering opportunities to managing renewals—while ensuring every interaction delivers an exceptional customer experience. We’re looking for someone passionate about using technology to improve customers’ lives, who thrives in a fast-paced environment, communicates with confidence, and enjoys collaborating with others. The ideal candidate is proactive, detail-oriented, and dedicated to going above and beyond for both customers and colleagues. Salary: $70,000-$75,000 + Incentive compensation plan
Requirements
- Strong phone presence and active listening skills
- Entrepreneurial mindset with a proactive approach
- Excellent organization and time management abilities
- Skilled in building customer relationships and delivering top-tier service
- Strong written and verbal communication skills
- 3+ years of sales support and/or customer service experience
- Bachelor’s degree or equivalent work experience
- Commutable to either Hauppauge, NY or Lincoln, RI
Responsibilities
- Build and maintain trusted customer relationships through regular calls, check-ins, and occasional onsite visits.
- Understand client business needs to identify opportunities and develop long-term sales strategies.
- Drive customer satisfaction and product adoption by resolving issues, setting expectations, and escalating as needed.
- Review account history to uncover upgrades, renewals, and new opportunities.
- Partner with Account Managers to support initiatives and achieve revenue targets.
- Coordinate RFPs, bid responses, proposals, and cross-department collaboration.
- Manage renewals, upgrades, and warranty/license tracking, ensuring timely quotes and proactive follow-up.
- Maintain deal registrations, CRM updates, and pipeline status tracking.
- Develop accurate product quotes and proposals, factoring in discounts, promotions, and margins.
- Collaborate with Sales leadership on pricing strategies and vendor negotiations.
- Communicate with distributors for pricing, lead times, and alternatives.
- Leverage quarter- and year-end opportunities for deeper discounts.
- Keep CRM/NetSuite records accurate and current (opportunities, sales orders, win/loss, contacts).
- Ensure compliance with company standards and maintain complete customer/prospect information.
- Stay up to date on CCS products and solutions through training and certifications.
Benefits
- Competitive salaries
- Comprehensive benefits including:
- Medical and dental plans
- Company paid vision and short and long term disability plans
- Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
- 401K with employer match
- Tuition reimbursement
- Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
- Company paid life Insurance
- Paid holidays and vacation
- Technical certification gift card rewards program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
