Sales Support Specialist

Eagle Eye Produce Inc•Nyssa, OR

8d•Onsite

About The Position

Eagle Eye Produce is a premiere grower shipper with more than 30,000 acres under cultivation, growing in multiple states in the United States and several locations in Mexico. Our focus is to provide our customers with a year-round supply of Potatoes (including organics), Onions, Watermelon, and Nogales Vegetables (Tomatoes, Peppers, Squash, Cucumbers). We own and operate state-of-the-art production facilities across the United States and have sales offices from New York to California. Our mission is to be the Partner of Choice to our customers by growing and delivering the highest quality produce, providing exceptional customer service, and employing the best people in the industry. The Sales Support Specialist will provide support to the Sales Team by completing the paperwork for the Sales Order process. This is accomplished by utilizing the information given by the salesperson and collecting and streamlining all the information to be sent to Customers, Shippers and Trucks.

Requirements

Must be reliable and extremely trustworthy
Proficient with Microsoft Office 365 and other software used in our business
Ability to manage multiple projects and initiative with tight deadlines
Strong written and verbal communication skills
Ability to prioritize competing demands in a logical manner
Excellent organizational skills and attention to detail
Proficient in the English language in order to communicate effectively with fellow staff and customers
High School diploma or equivalent
1 – 2 years office experience with office equipment

Responsibilities

Execute accurate order entry through either Electronic Data Interchange (EDI) or manually into Famous with the correct pricing given by the Salesperson
Complete and send passing paperwork to the customer notifying them of the order shipment
Ensure shipper confirmations match the sales order
Initiate and complete paperwork aspect of Trouble Files in Laserfiche documentation for the Salesperson’s approval. Ensure the Salesperson has all documents to send out Trouble information
Help track trucks and provide locations/ETAs to Salesperson, our sheds and to customer in a timely manner
Research invoice discrepancies between Laserfiche and Famous to discover why there is a discrepancy and, with the Salesperson’s approval, provide the necessary adjustment entries in Famous
Help research Short Pays
Complete Adjustment Entries to help clean-up aging
Enter initial and complete Trouble Notices within Laserfiche
Ensure all sales orders are entered correctly from beginning to end
Other essential duties as required by business needs
Assist Sales Operations Manager with various office tasks
Back-up fellow Support staff
Other duties as required by business needs