Sales Support Specialist

Aston Carter•Menomonee Falls, WI

6d•$35 - $35•Onsite

About The Position

The Customer Sales Support Specialist serves as the primary sales support partner for a designated U.S. region, acting as a key liaison between customers, distributors, field sales teams, and internal business partners. This position manages customer inquiries, resolves complex order-related issues, and ensures seamless execution of the end-to-end order lifecycle. The role is ideal for a highly organized, customer-focused professional who excels at navigating cross-functional relationships to deliver an exceptional customer experience.

Requirements

Experience in sales support, customer service, inside sales, or order management.
Demonstrated experience in customer-facing roles handling inquiries, order issues, and service requests.
Strong technical aptitude with the ability to quickly learn and effectively use Oracle ERP systems.
Proficiency with Salesforce or similar CRM platforms for tracking customer interactions and orders.
Proficiency with Microsoft Office applications, including Word, Outlook, and PowerPoint.
Experience with SAP or similar ERP systems for order entry, tracking, and data management.
Strong communication skills, both written and verbal, to interact effectively with customers and internal teams.
Excellent organizational skills with the ability to manage multiple priorities and tasks simultaneously.
Strong problem-solving abilities and attention to detail when investigating and resolving order-related issues.
Ability to collaborate effectively with cross-functional stakeholders such as Supply Chain, Operations, Logistics, Product Management, Finance, and Sales.
Customer service mindset with a focus on delivering a high-quality, consistent customer experience.
Accurate data entry skills and comfort working with business systems and databases.

Nice To Haves

Advanced Microsoft Excel skills preferred, including working with spreadsheets, reports, and data analysis.

Responsibilities

Manage and resolve complex order-related issues, including pricing discrepancies, shipment delays, returns, credits, and delivery challenges.
Serve as a key liaison between customers, distributors, field sales teams, and internal business partners to support customer accounts and drive service excellence.
Partner closely with field sales representatives to understand customer needs and provide timely, accurate sales support.
Coordinate with Supply Chain, Operations, Logistics, Product Management, and Finance teams to ensure timely order fulfillment and effective issue resolution.
Process customer orders accurately and monitor their progress throughout the order lifecycle while maintaining data accuracy across business systems.
Investigate and troubleshoot customer concerns, providing proactive communication, status updates, and timely follow-up until resolution.
Utilize ERP and CRM systems, including Oracle and Salesforce, to track orders, document customer interactions, and monitor service metrics.
Leverage Microsoft Excel and other Microsoft Office tools to analyze data, maintain reports, and support decision-making related to customer orders and service.
Identify and recommend process improvement opportunities that enhance customer satisfaction and operational efficiency.
Maintain a high level of professionalism while managing multiple priorities in a fast-paced environment.
Collaborate effectively with cross-functional stakeholders to ensure a consistent and positive customer experience.