Sales Support Specialist

The Third Estimate • Fairview Park, OH

6d • Onsite

About The Position

The Third Estimate has served our Northeast Ohio community for over 30 years (since 1996). We are a family-owned and locally operated business. Our company strives to provide superior customer service, integrity, and trust. We take pride in our top-notch craftsmanship, offering only the best high-quality products in the exterior home improvement market for roofing, windows, siding, and gutter systems. We are seeking an inbound/outbound Sales Support Specialist to join our team for our first shift (8:30 AM – 5:00 PM). This position requires reporting to our Fairview Park office (Monday-Friday). In this role, you will be the crucial first point of contact, responsible for building customer relationships, identifying homeowner needs, and booking appointments both over the phone and face-to-face with customers visiting our showroom.

Requirements

• Excellent communication skills (both over the phone and face-to-face).
• High School Diploma (OR) GED Equivalent.
• 1 year of previous customer service experience.
• Must be dependable, maintain regular attendance, and be punctual.
• Data Entry Experience.

Nice To Haves

• Previous experience in the home improvement industry.
• Previous sales experience and/or outbound call experience.
• Strong multitasking, time management, and target-achieving skills.
• Strong management and organizational skills.
• Negotiation abilities.
• Good knowledge of CRM practices and systems.

Responsibilities

• Report to our Fairview Park location to manage high-volume calls and greet walk-in showroom visitors.
• Schedule qualified, high-intent appointments for our Sales team through phone outreach and in-person showroom interactions.
• Identify homeowner needs through confident, consultative conversations and educate customers on our roofing, siding, windows, and exterior solutions.
• Follow up on existing leads and actively re-engage warm leads and past customers.
• Maintain highly detailed CRM documentation for all customer interactions.
• Work closely with Sales & Operations to ensure seamless handoffs and provide all necessary information to both the customer and staff.
• Consistently hit and exceed daily and monthly performance KPIs.

Benefits

• Competitive pay
• Incentives
• Bonuses
• Long-term stable employment
• Fun family environment
• Excellent training with ongoing support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED