Sales Support/Client Success

Aston Carter•Denville, NJ

5d•$28 - $33•Onsite

About The Position

Join a leading U.S. wholesale distributor of residential and commercial building products, offering a comprehensive range of branded and private-label SKUs, including lumber, panels, engineered wood, siding, millwork, and industrial products. We serve customers nationwide and provide exceptional career opportunities for talented individuals with strong leadership skills, problem-solving abilities, and a passion for exceeding expectations. Unleash your potential in a thriving and dynamic work environment.

Requirements

2+ years of experience in sales support/customer service.
Experience with ERP systems and Excel.
Strong communication skills, including comfort with email correspondence and making phone calls to existing clients.

Nice To Haves

Bachelor's degree in Business, Sales, Communication, or equivalent preferred.
1-3 years of sales experience with a comfort level on the telephone and honest communication.
Strong planning, organization, communication, problem-solving, and decision-making skills.
Working knowledge of account management, customer support, and service.
Competitive drive and results-focused attitude.
Experience in establishing strong relationships through positive interaction with customers.
Previous experience in the construction/home building industry or the ability to learn quickly.
Proficiency in using Microsoft Office Suite Software and relevant sales systems technology.

Responsibilities

Provide outstanding customer service and post-sales satisfaction to facilitate long-term relationships for repeat business.
Answer and make phone calls to existing clients to update them on the status of their orders or any issues that may arise.
Assist the outside sales team with client correspondence and follow-up.
Manage assigned product responsibilities such as managing inventory levels, promoting products to other inside sales employees, and assisting in product pricing and developing promotional literature.
Set sales quotas and work towards achieving them.