Sales Support Specialist

ECHOorporated•Lake Zurich, IL

5h•$50,000 - $55,000•Hybrid

About The Position

ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand. ECHO is looking for a detailed, analytical, and customer-centric Sales Support Specialist to join our dynamic and collaborative Sales Operations Team! The salary range for this position is $50,000-$55,000 based on experience and qualifications. This is a hybrid position that will offer the flexibility of working from home and on-site at our Lake Zurich facility. ECHO’s benefits include: 11 paid holidays Extremely affordable medical, dental, and vision insurance Paid PTO 5% 401K match Tuition Reimbursement

Requirements

Prior sales support or account management experience.
Advanced knowledge of Microsoft Excel.
Excellent verbal and written communication skills.
Ability to problem-solve.
Identifies opportunities for process improvements.
Ability to work in a fast-paced environment.

Responsibilities

Support the sales team with general operations to help reach the team’s objectives.
Coordinate sales team activities by processing important documents and communicating relevant information.
Ensure the seamless process for onboarding new customers by collecting information needed by cross-functional teams, tracking approvals, and ensuring the customer is set up in a timely manner.
Manage and monitor various programs and requirements to ensure compliance with business and customer expectations.
Identify product information requirements for customers and work cross-functionally to collect product data, understand product lifecycle, and ensure price changes and product specifications/images are available to sales to communicate to customers.
Serve as the central point of contact for The Sales Team to research/resolve inquiries that require follow-up with customers or other departments.
Respond to issues with customers and give after-sales support when requested.
Coordinate payment functions including customer discounts, rebates, or sales expense tracking. This includes creating/updating processing procedures, calculating rebate amounts, and requesting credits/debits to customers.
Track payment activities monthly and working with accounting on inquiries pertaining to credits/debits, accruals, and A/R reconciliations.
Provide reports as requested to monitor budget activity related to customer programs as well as sales expenses.
Participate in developing sales operations, attend sales meetings, and assist with miscellaneous projects as needed.
Meets regularly with Sales, Accounting, and Customer Service to ensure processes are working smoothly and efficiently.
Partner with IT on implementation, system breaks/fixes, and testing as needed.
Identify opportunities for improvement by documenting processes and working cross-functionally to implement process changes as needed.
Ensure serial numbers, warranty claims, and titles for large equipment are tracked and processed as needed.