Sales Support Specialist

Airgas•Orlando, FL

1d•Hybrid

About The Position

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. At Airgas, we RESPECT, HONOR and VALUE diversity. Airgas is Hiring for a Sales Support Specialist in Orlando, FL! We are looking for you! Hybrid Office Schedule Up to 30% Travel Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. Support for Parents: We offer a 14-week paid child birth benefit to support growing families. Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. Early Access: Your benefits start after just 30 days of employment The Sales Support Specialist will support the sales representatives and will act as the pricing execution resource for the local areas, facilitate pricing through system requests, monitor price overrides, and support the rollout of price increases. You will also contribute by resolving customer disputes. You will engage in field-based partnerships and conduct cylinder quality reviews to ensure operational excellence. You will collaborate with local teams by visiting branches to provide hands-on support and foster alignment across our network. Maintains excellent internal customer service by assisting sales teams with contract management, equipment sales agreements, price management, and other tasks to support the team. Produces sales and margin analysis, as well as usage reports to Account Managers on an adhoc basis, utilizing data available in BW (Business Warehouse), PowerBI, and in SAP. Facilitates all special pricing from sales representatives. Provides comprehensive PSA support and contract review, submits sales deal pricing in PROS (Smart Price Management), and partners with Account Managers and District Managers to coordinate effective price increases. Prepares business review and performance service reports for account managers to use in sales strategies. Supports the dispute workbench for the designated area, resolving customer issues with pricing through collaboration. Creates new sold-to accounts and validates account accuracy setup for the area. Coordinates efforts with the e-business team to set up customers on Airgas.com. Proactively identifies opportunities to review account pricing and areas where we can further support the account. Submits and updates all contract pricing for designated districts. Supports the sales team with all PPRs (Periodic Price Reviews) for the designated districts

Requirements

Bachelor’s Degree or equivalent experience.
Valid driver’s license and reliable personal vehicle with insurance coverage.
Proficiency in common email, spreadsheet, word processing, and presentation software.
Effective verbal and written communication skills with a demonstrated ability to build alignment across different departments.
Proven experience supporting sales teams or working within a customer-centric business environment.
A team-oriented mindset with the ability to foster understanding when resolving complex pricing or customer disputes
Excellent skills in building alignment and navigating agreements to meet customer needs.
High-level presentation and public speaking skills
Ability to foster understanding and connect with individuals from different backgrounds.
The ability to prioritize multiple tasks in a fast-paced environment while maintaining an excellent level of support for your colleagues.

Nice To Haves

Familiarity with, or a strong desire to learn about, industrial, specialty, and medical gases.
Experience utilizing data tools such as SAP, PowerBI, or similar ERP/Business Warehouse systems to provide insights for the team.
Experience working in a field-based or branch-support environment where you’ve enjoyed collaborating with local teams to improve processes.

Responsibilities

Support the sales representatives and will act as the pricing execution resource for the local areas
Facilitate pricing through system requests
Monitor price overrides
Support the rollout of price increases
Contribute by resolving customer disputes
Engage in field-based partnerships and conduct cylinder quality reviews to ensure operational excellence
Collaborate with local teams by visiting branches to provide hands-on support and foster alignment across our network
Maintain excellent internal customer service by assisting sales teams with contract management, equipment sales agreements, price management, and other tasks to support the team
Produce sales and margin analysis, as well as usage reports to Account Managers on an adhoc basis, utilizing data available in BW (Business Warehouse), PowerBI, and in SAP
Facilitate all special pricing from sales representatives
Provide comprehensive PSA support and contract review
Submit sales deal pricing in PROS (Smart Price Management), and partners with Account Managers and District Managers to coordinate effective price increases
Prepare business review and performance service reports for account managers to use in sales strategies
Support the dispute workbench for the designated area, resolving customer issues with pricing through collaboration
Create new sold-to accounts and validates account accuracy setup for the area
Coordinate efforts with the e-business team to set up customers on Airgas.com
Proactively identify opportunities to review account pricing and areas where we can further support the account
Submit and update all contract pricing for designated districts
Support the sales team with all PPRs (Periodic Price Reviews) for the designated districts