Sales Support Specialist

Mobile Communications America Inc

2d•Remote

About The Position

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Sales Support Specialist in a remote capacity to support our fast-growing Security division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

Requirements

2+ years of experience in business-to-business customer service or sales operations.
Excellent communication skills in writing, speaking,andlistening including e-mail and phone communications with customers.
Demonstrated ability to understand and successfully promote technical offerings and solution sets.
Strong attention to detail for data entry and process ensuring accuracy and completeness for all actions.
Excellent interpersonal skills including customer orientation and ability to adapt/respond todifferent typesof personalities.
Able to work well under pressure,andindependently in an entrepreneurial, fast-paced environment.
Strong initiative, integrity,detail-oriented,andability toanticipateissues proactively.
Proventrack recordof reliability and responsibility.
Ability to organize and manage multiple projects/priorities simultaneously.
Solid experience in Microsoft Office including Word, Excel, PowerPoint, Outlook,andTeams.

Responsibilities

Supporting salesteamwith leads, order processing, and customer follow-up.
Maintainingarecord of activities in CRM including leads/dates/notes/quotes/next steps/follow-up.
Assistingwith estimates and quotes.
Communicating with prospects and customers to recommend potential products or services to the Sales team by collecting customer information and analyzing customer needs.
Contributing to Sales team effort byaccomplishingrelated tasks, as needed.
Interfacing with other functions such as Fulfillment, Accounting, Service, and Operations toassistwith smooth operation and deliveryforcustomer satisfaction.
Engaging inpatient, professional communication with prospective clients, current customers, vendors, and team members.
Building confidence and trust with leads, prospects, and customers over the phone.