Sales Support Specialist

CI – The Manufacturing Career HUB•Pomona, NY

41d•$19

About The Position

Cambridge Security Seals is an industry leader in the manufacturing and distribution of customized tamper-evident security seals. The Pomona, New York company seeks a personable, enthusiastic, and eager-to-learn Sales Support Specialist to join our team of professionals and grow within our expanding company. This position features a blend of customer interaction, adminis-trative support, and data handling, and requires strong verbal and written communication and interpersonal skills. The daily, functional responsibilities include regular communication via phone and email with customers dealing with questions about products, order timing, and price, while coordinating a variety of interrelated functions to support and enhance the overall cus-tomer experience. The ideal candidate will showcase the ability to meet these performance expectations, produce results through customer engagement, and demonstrate the kind of pride, enthusiasm, and attention to detail in this varied position that will lead to other, high-visibility growth opportunities at CSS in the future. While CSS provides the specialized training and managerial support to succeed, the Sales Support Specialist will be responsible for executing exceptionally within a positive team environment and contributing to the overall quality, success, and growth of the Customer Care department and the company. This position carries an opening hourly pay rate of $19.00/hour plus an annual performance-based bonus. Benefits include participation in the company’s health plan (medical, den-tal, vision) and 401K retirement plan.

Requirements

Responsible, ambitious, proactive, accountable self-starter with boundless energy and drive
Strong written and verbal communication and interper-sonal skills
A minimum of 3 years experience in a similar position and environment (preferred but not required)
Team player with engaging and pleasant personality
Analytical and organized, with strong basic math skills
Quick learner
Microsoft Office proficiency (Word, Excel, Powerpoint)
Positivity and adaptability a must, with the capacity to succeed under pressure
Affinity for multi-tasking with the discipline to follow through and the self management skills to prioritize

Responsibilities

Professionalism and clear and accurate communication
A strong commitment to quality, attention to detail, and ensuring maximum customer satisfaction
Timely customer query & complaint resolution
Developing a strong proficiency on our ERP and CRM systems, including Syspro & Hubspot
Developing a deep and thorough understanding of our products, markets, and competitors to enhance the service and overall experience of our customers
Applying initiative to problem solving
Working smoothly with other CSS departments to pro-vide customers with a seamless and positive experience
Channeling positive energy and attention to detail into everyday achievement