Sales Support Specialist

PlaneSense, Inc. • Portsmouth, NH

9d

About The Position

The Sales Support Specialist plays a critical role in enabling the sales team to achieve revenue goals by providing administrative, operational, and customer support. This position ensures smooth execution of sales processes, accurate documentation, and timely communication between internal teams and clients.

Requirements

• Customer Focus: Demonstrates commitment to understanding and meeting client needs.
• Attention to Detail: Ensures accuracy in documentation, data entry, and reporting.
• Time Management: Prioritizes tasks effectively to meet deadlines in a fast-paced environment.
• Collaboration: Works well with cross-functional teams and fosters positive relationships.
• Adaptability: Responds effectively to changing priorities and business needs.
• Problem-Solving: Identifies issues quickly and proposes practical solutions.
• Technical proficiency: Comfortable with CRM systems, spreadsheets, and digital tools.
• 1+ year in sales support, customer service, or administrative role.

Nice To Haves

• Bachelor’s degree in Marketing, Business, or related field preferred but not required.
• Familiarity with CRM tools (e.g., SalesForce, HubSpot) preferred.

Responsibilities

• Prepare and update time sensitive, sales related reports for management.
• Process leads from inbound calls to the Sales phone line.
• Perform outbound sales functions (cold emails, prospecting, etc.).
• Perform various CRM related duties including the vetting of inbound leads submitted via the PlaneSense website, implementing process improvements and maintaining accurate data.
• Schedule, coordinate and track flight and static demos in conjunction with the Flight Operations Center on behalf of the Sales team.
• Manage and support client renewal and rollover processes, ensuring effective communication, documentation, and collaboration across teams.
• Prepare flight estimates and evaluate flight routes, including researching airports, investigating unique flight scenarios, and leveraging knowledge of company’s flight operations to provide timely, accurate solutions for the Sales Team.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees