Sales Support Specialist

Caterpillar•Tucson, AZ

14d•Onsite

About The Position

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As a Sales Support Specialist , you’ll be as a key contributor to the Resource Industries Sales, Services and Technology Team by supporting day-to-day sales activities and providing assistance to customers and internal organizations.

Requirements

Value Selling: Understanding of sales processes, opportunity management, and pipeline tracking. Experience using CRM tools to manage data accuracy, forecasting, and reporting. Ability to analyze opportunity timing, quantities, and probabilities to support informed business decisions.
Customer Focus: Customer-focused mindset with the ability to support both dealers and internal stakeholders . Experience preparing and delivering training materials, presentations, and sales enablement tools.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Relationship Management: Strong relationship-building skills to serve as a trusted connector between sales teams, leadership, and internal functions.

Nice To Haves

Bachelor’s degree in Business, Communication, Marketing or Engineering.
Mining Industry Experience

Responsibilities

Opportunity Management Act as the bridge between regional sales teams and the Salesforce platform. Ensure opportunities are accurately tracked — including timing, quantities, probabilities — to support strategic decision-making.
Strategy Development Collaborate with subject matter experts (SMEs) to develop sales strategies Perform market analysis to identify key trends
Regional Engagement & Enablement Support regional sales managers and GTM teams in driving awareness and training. Prepare, deliver, and follow up on materials that empower dealers and customers.
Organizational Excellence Lead and participate in regular meetings with core teams and leadership. Maintain strong organizational and communication skills to manage multiple priorities across global regions.