Sales Support Specialist

PSI Group•WIlliamsport, MD

8h•Onsite

About The Position

Packaging Services Industries, Inc. (PSI) is seeking a Sales Support Specialist for its Williamsport, MD facility. PSI, established in 1976, is a family of privately owned businesses in Maryland and Pennsylvania with over 350 employees across three plants. The company's philosophy centers on tailoring products to customer needs and providing exemplary customer service with a product guarantee. The Sales Support Specialist will have extensive contact with customers and internal departments to ensure accurate and timely order processing, from reception through billing and shipping. Experience in Customer Service and/or Sales Support within a manufacturing environment is preferred. The ideal candidate is self-motivated, positive, hardworking, committed to solving customer packaging needs, and eager to grow with the company.

Requirements

2 - 3+ years of professional customer service and/or sales support background (manufacturing experience preferred).
Intermediate knowledge and experience with order fulfillment systems.
Intermediate experience with MS Office applications (Word, Excel).
Ability to calculate and understand formulas, commissions, measurements, and percentages.
Solid ability to multi-task in a busy work environment.
Professional phone etiquette is required.
Strong ability to work independently and as part of a team.

Nice To Haves

Previous experience providing remote support to multiple locations is helpful, but not required.

Responsibilities

Develop and maintain relationships with external customers.
Communicate with external customers through email and phone communication displaying high standard of professionalism.
Assist customers with changes they are requesting to their orders and communicating status updates of orders.
Enter customer specific order into order fulfillment system.
Build customer specific manufacturing specs used to produce finished goods.
Run inventory reports for customers.
Manage and maintain accounts and inventory levels.
Interact effectively with production team to ensure customers are satisfied with orders.
Support and assist sales team with customer relations.
Run usage reports for sales team, send specs and provide top notch support for all sales team inquiries.

Benefits

Choice of two medical plans (single and family)
Dental
Vision
Company paid life insurance
Voluntary short-term disability
Voluntary long-term disability
Voluntary supplemental life insurance
Critical illness coverage
Voluntary accident insurance
401K plan with employer match
Paid holidays
PTO (combination of vacation, sick and personal) granted after 90 days of employment