Sales Support Specialist

Loparex•Cary, NC

About The Position

We are seeking an experienced and motivated Sales Support Specialist to serve as a key bridge between our sales team and customers. They will be responsible for administrative tasks such as processing orders, managing customer accounts, logistical details and assisting with sales documentation. This role goes beyond standard support, requiring an individual who can manage complex escalated issues, mentor junior staff, and drive sales retention. The ideal candidate ensures exceptional customer satisfaction while supporting the Customer Account Associates and Sales Account Managers.

Requirements

5+ years' experience in customer service and account support/management in the manufacturing or paper industry.
Proficiency in SAP, Salesforce, and Microsoft Office Suite
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Attention to detail and accuracy in data entry and reporting
Ability to work collaboratively in a team environment
Customer-focused with strong problem-solving skills
Ability to perform in high-pressure situations and meet deadlines
Analytical skills to interpret order and sales data
Familiarity with inventory management practices

Nice To Haves

Preferred Associate/bachelor's degree in business administration, Marketing, or a related field

Responsibilities

Respond to customer inquiries regarding product availability, order status, and general sales support.
Process and track customer orders accurately in the CRM system.
Manage sale leads through Salesforce
Process regulatory and other requests through Salesforce.
Facilitate weekly Sample Order meetings
Prepare order reports as needed
Work cohesively with Demand Planning, customers, and outside warehouses on inventoried items.
Maintain accurate/up to date customer price lists and timely advise customers of price changes
Work cohesively with supply chain buyer/planners, coordinating changes needed on customer orders
Address and resolve customer complaints, escalating as necessary.
Follow up with customers to ensure satisfaction and promote repeat business.
Train and support new CS and sales team members on system support.
Assists with team coverage when other staff members are out of office
Facilitate communication between sales, market management and customer service teams.
Work with CS Manager on projects/teams.
Assisting in developing, establishing, and maintaining standard practices and procedures for customer service and related functions.
Provide feedback and suggestions to improve sales processes and customer satisfaction.
Passionate attitude towards change, learning new tools and technologies.