Sales Support Specialist - Maryland

PSI Group•Williamsport, MD

1d•Onsite

About The Position

Packaging Services Industries, Inc. (PSI) is seeking a Sales Support Specialist for its Williamsport, MD facility. PSI, established in 1976, is a family of privately owned businesses in Maryland and Pennsylvania specializing in corrugated packaging solutions. The Sales Support Specialist will be the primary contact for customer relationships, focusing on customer satisfaction, repeat business, and maintaining the company's reputation. This role involves extensive interaction with customers and internal departments to ensure accurate and timely order processing, from reception through production, billing, and shipping. The ideal candidate will have customer service or sales support experience in a manufacturing setting, be self-motivated, positive, and committed to solving customer packaging needs while growing with the company.

Requirements

2+ years of customer service experience, ideally in manufacturing, packaging, or a related B2B environment.
Strong organizational skills with the ability to manage multiple orders and deadlines simultaneously.
Excellent communication skills—both written and verbal—with a customer-first mindset.
Proficiency in ERP/order management systems and Microsoft Office Suite.
A proactive, solution-oriented approach to challenges.
Professional phone etiquette is required.
Strong ability to work independently and as part of a team.

Nice To Haves

Knowledge of corrugated packaging products, materials, and manufacturing processes (preferred but not required).
Previous experience providing remote support to multiple locations is helpful but not required.

Responsibilities

Serve as the primary point of contact for assigned accounts, building strong, trust-based relationships.
Process and manage customer orders from initial inquiry through production and delivery, ensuring accuracy in specifications, pricing, and timelines.
Collaborate closely with production, design, and logistics teams to ensure orders meet quality standards and ship on time.
Provide customers with product recommendations, technical guidance, and creative solutions for their packaging needs.
Monitor order progress, proactively communicate updates, and resolve any issues before they impact delivery.
Enter and maintain accurate data and records in our order management system, ensuring data integrity orders, quotes, and inventory.
Utilizing order management system to: create and update manufacturing specifications tailored to customer requirements, entering customer orders, monitoring inventory levels and running reports for internal and external customers.
Support sales team initiatives by identifying upsell opportunities and sharing customer feedback.

Benefits

Choice of two medical plans (single and family)
Dental
Vision
Company paid life insurance
Voluntary short-term disability
Voluntary long-term disability
Voluntary supplemental life insurance
Critical illness coverage
Voluntary accident insurance
401K plan with employer match
Paid holidays
PTO (combination of vacation, sick and personal) granted after 90 days of employment
FMLA: Your Employee Rights Under the Family and Medical Leave Act
Opportunities for professional growth, including industry training and cross-department learning