Sales Support Specialist

DCLI•Charlotte, NC

12d

About The Position

This position supports the Area Sales Manager by providing end-to end administrative support for the entire sales cycle across all Marine commercial products, with the primary goal of increasing the productivity of the Sales team to achieve and/or exceed business goals. Within this role you will be monitoring and updating your Area Sales Manager’s opportunity pipeline, coordinating the execution of new agreements and renewals, and troubleshooting issues both internally and with customers.

Requirements

Bachelor’s degree in related field such as Business Administration, Marketing, Transportation preferred
Experience in sales support, customer service, inside sales or similar support roles
Strong interpersonal and communication skills
Proactive, willing to learn and strong team player
Excellent customer service and follow-up skills
Professional appearance and demeanor
Highly organized and able to multi-task
Strong attention to detail
Strong computer skills (Excel, Outlook, Word, PowerPoint, SharePoint, Salesforce or similar CRM platform, DocuSign) required
Must be able to pass a pre-employment drug screening

Nice To Haves

Transportation industry experience a plus.

Responsibilities

Provide end-to-end administrative support for the sales cycle including pipeline management, proposal development, opportunity updates, and monitoring the quote approval process
Maintain customer folders with backup documentation and approvals
Maintain Account and contact records in Salesforce
Coordinates contract requests and amendments with our legal team
Manage contract and renewal execution via DocuSign
Work closely with the respective ASMs and internal resources to escalate any issues that could impact our ability to close opportunities
Maintain a strong working knowledge of DCLI offerings and Marketing materials
Gain in-depth understanding of all sales processes, including new term leases and contract renewals
Assist with data integrity and audit efforts for the new leasing operating system and on-going related tasks
Process Improvements & SOP's
Salesforce ad-hoc reporting
As required, make outbound calls to potential customers, explaining initial requirements, and working closely with internal resources to close the sale