UHO Sales Support Specialist - Remote Nationwide

UnitedHealth Group • US, Indiana, IN

6d • $16 - $24 • Remote

About The Position

UnitedHealthcare is expanding and seeking a Sales Support Specialist to join their team. This role offers the flexibility to telecommute from anywhere within the U.S. The Sales Support Specialist will be responsible for conducting consultative sales conversations, assisting customers with enrollment applications, prescreening sales leads, converting inquiries into sales opportunities, performing follow-up activities, and utilizing performance tools to improve individual performance. Compliance with all interactions, licensing, and certifications is also a key responsibility.

Requirements

• High School diploma / GED OR 10 years of equivalent sales experience
• 1+ years of related experience including analyzing and problem solving for customers is required
• State health/life license is not required at time of hire; however, hired individuals must obtain the necessary state health / life licensing within 30 days of employment. This expense will be covered by the company
• Ability to work assigned scheduled shifts within our hours of operation including the training period and successfully complete the training program including demonstrating proficiency of the material
• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Nice To Haves

• 1+ years sales experience with documented success
• Intermediate level of proficiency with MS Office applications
• Demonstrated ability in using computer and Windows PC applications including strong keyboard and navigation skills, and learning new computer programs
• Ability to multi-task, including the ability to navigate a computer while speaking on the telephone
• Ability to develop an understanding of our multiple products and the levels of benefits within each product

Responsibilities

• Conduct consultative sales conversations to assess customer needs, educate on available solutions, and recommend appropriate products utilizing consultative selling techniques
• Take incoming interactions by phone or online chat from customers who have already received a quote to answer any follow up questions and/or help them enroll
• Assist customers with enrollment application completion while ensuring accuracy, completeness, and adherence to compliance requirements
• Conduct inbound/outbound phone calls to prospective customers to prescreen sales leads before handing off to sales advisors
• Convert inquiries into sales opportunities
• Perform follow-up activities, including callbacks and pipeline progression, to support conversion and optimize sales outcomes
• Utilize performance scorecards, reporting tools, and coaching feedback to continuously improve individual performance
• Remain compliant with all interactions, licensing, and certifications

Benefits

• Competitive base pay
• Full and comprehensive benefit program
• Performance rewards
• Paid Time Off which you start to accrue with your first pay period
• 8 Paid Holidays
• Medical Plan options
• Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Bonuses based on sales performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED