UHO Market Option Advisor - Remote Nationwide
About The Position
UnitedHealthcare is expanding and seeking motivated individuals to join their team. This role offers the flexibility to telecommute from anywhere within the U.S. As a Market Option Advisor (MA), you will be responsible for handling inbound calls from customers who may qualify for Marketplace ACA plans and/or private insurance products. You will discuss individual health plan options, quote health plans, and provide recommendations based on customer needs. Additionally, you will complete applications by phone, assist with electronic signatures, respond to customer inquiries via voicemail and email, and support new product launches. You will also contribute to team meetings by sharing sales best practices, reviewing sales results, and maintaining current knowledge of portfolio products and changes in the individual health market. The role involves making outbound follow-up calls for sales and retention, updating CRM records, adhering to compliance requirements and regulations, and participating in scheduled one-on-one meetings, coaching sessions, and ongoing training.
Requirements
- High school diploma or GED
- Ability to work independently and remain productive in a remote/work-from-home environment
- Ability to quickly navigate multiple systems simultaneously
- Health and Life license in the resident state, or the ability to obtain within 30 days of hire
- Ability to obtain and maintain license appointments and certifications in the markets served
- Ability to obtain and maintain FFM Certification and State-Based Exchange Certifications annually
- Ability to become broadly certified across most U.S. states
- Ability to become broadly appointed across multiple insurance carriers
- Ability to work any hours during which the department is open
Nice To Haves
- 1+ years sales experience with documented success
- College degree
- Intermediate level of proficiency with MS Office applications
- Demonstrated ability in using computer and Windows PC applications including strong keyboard and navigation skills, and learning new computer programs
- Ability to multi-task, including the ability to navigate a computer while speaking on the telephone
- Ability to develop an understanding of our multiple products and the levels of benefits within each product
Responsibilities
- Handle inbound calls from customers who may qualify for Marketplace ACA plans and/or private insurance products
- Discuss individual health plan options with customers
- Quote health plans and provide recommendations based on each customer’s needs
- Complete applications by phone and assist customers with electronic signatures as needed
- Respond to customer voicemails and emails in a timely and appropriate manner
- Support the launch and pilot of new products for Direct Agency Sales
- Actively contribute to team meetings
- Share sales best practices with the team
- Review sales results with the team
- Maintain current knowledge of portfolio products
- Review changes in the individual health market
- Discuss relevant changes and updates as they arise
- Make outbound follow-up calls to support sales and retention efforts
- Update CRM records with relevant call details
- Adhere to all compliance requirements and regulations
- Adhere to the daily schedule using IEX, including lunch and break periods
- Participate in scheduled one-on-one meetings, coaching sessions, and ongoing training opportunities
Benefits
- Competitive base pay
- Full and comprehensive benefit program
- Performance rewards
- Paid Time Off which you start to accrue with your first pay period
- 8 Paid Holidays
- Medical Plan options
- Participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance
- Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan
- Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
