Sales Support Specialist

DataVizion•Urbandale, IA

2d•Remote

About The Position

Where technical insight meets client impact. At DataVizion, sales is not just about moving products. It is about building the right solution. We are looking for a Sales Support Specialist who can bridge the gap between client needs, technical possibilities, and business outcomes. This role is ideal for someone who thrives in the space between sales strategy and technical execution. You will work closely with both our Sales and Engineering teams to help shape supported business solutions, using sound judgment, strong technical understanding, and deep knowledge of IT manufacturers, representatives, and suppliers. If you are the kind of person who enjoys solving problems, connecting dots, and helping teams deliver smarter solutions with confidence, this role will put you in the middle of meaningful work. The Sales Support Specialist collaborates with the Sales and Engineering teams to develop supported business solutions, applying technical discretion and judgment and drawing on advanced knowledge of IT manufacturers, representatives, and suppliers.

Requirements

2+ Years of industry experience and sales experience in Managed Services, Value Added Reseller (VAR) sales, or related IT field.
Capacity to manage and work with tight deadlines and effective time management skills
Strong written, verbal, and presentation skills
Ability to articulate value proposition of products and services
Flexible and able to adapt on several different aspects of a project or on multiple projects
Rely on experience and judgment to plan and accomplish goals
Superior analytical and critical thinking skills
Previous sales training with sales skills and techniques

Responsibilities

Partner with Outside Sales and Account Executives to identify and track future project opportunities, retain client services, and build client loyalty.
Become a strategic partner by staying current with assigned clients' challenges and opportunities.
Facilitate recurring in-person business reviews with all assigned managed service clients.
Customer product and professional services quoting and proposal creation.
Proactively work through the contract and licensing renewal queues while carrying out equipment and software quoting and procurement requests.
Periodically serve as a point of escalation and communication during critical circumstances, business-impacting outages, or sensitive service issues.
Stay current on new products, solutions, service offerings, and pricing.
Monitor presales ticket que and turn quotes around as assigned.
Work with internal DataVizion resources to assist with both pre-sales and post-sales needs.
Work with external resources, including, but not limited to, vendor and manufacturer representatives, to assist with pre-sales and post-sales needs. Responsibilities include, but are not limited to, requesting and negotiating pricing, requesting and managing product holds, and requesting/researching product lead times
Work with customers to assist with both pre-sales and post-sales needs.
Submit and manage deal registrations using manufacturer partner portals.
Document information needed by other DataVizion resources; examples include, but are not limited to, reference numbers for deal registrations, manufacturer special pricing, and vendor quotes, as well as agreements and other items, if applicable.