Sales Support Specialist - Newport and Skowhegan Coverage

Epic Communications • Skowhegan, ME

2d • Onsite

About The Position

We are seeking a Customer Experience Representative who is highly motivated and willing to learn. You will be the first point of contact for our customers, answering questions and concerns, processing payments, and helping with technical support. You will be responsible for providing exceptional customer service while ensuring that they have a positive experience in our store. This is a floating position with scheduled shifts in 2 locations.

Requirements

• Ability to multitask in a fast-paced environment.
• Ability to work weekends is a requirement
• Effective Verbal, Written, and Interpersonal Skills.
• Positive Attitude.
• High Energy Level and Self-motivated.

Nice To Haves

• No experience is needed, but an eagerness to learn is.
• Basic knowledge of cellular and/or computer technology is preferred.

Responsibilities

• Greet customers as they enter the store.
• Consult with customers to determine the reason for their visit.
• Provide information and service to solve their needs.
• Troubleshoot technical issues with customers' devices and services.
• Process Cell Phone Payments.
• Assist the sales team with their day-to-day needs.
• Staying up to date on the latest technology.
• Educating and engaging customers through product demonstrations.
• Making follow-up calls to ensure customer satisfaction while offering additional products and services.

Benefits

• Opportunity for advancement
• Training & development
• Flexible schedule
• Opportunity for growth.
• Ongoing Training.
• Team Building Events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed