Sales Support Specialist, Wholesale

Tecovas • Austin, TX

9d • $65,000 - $70,000 • Onsite

About The Position

Tecovas is seeking a Sales Support Specialist, Wholesale to manage day-to-day operations, including administrative tasks, customer communication, and sales support. This role involves entering customer orders, troubleshooting issues, and ensuring smooth interactions between customers and operations. The ideal candidate will be highly organized, customer-focused, and possess strong communication skills.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 1+ year of experience in sales support, customer service, account management, retail, or a related role.
• Excellent written and verbal communication skills.
• Detail-oriented with a customer-centric mindset for delivering radical hospitality solutions.
• Comfortable working with regular data entry and proficient Excel skills.
• Familiarity with wholesale and retail landscape.

Nice To Haves

• Experience in NetSuite, ElasticSuite, retailer platforms, or B2B Platforms.
• Willingness to adapt and learn new processes, tap into AI, and leverage data to execute the job efficiently.
• Solution-oriented with a problem-solving mindset and the ability to proactively identify and resolve issues.

Responsibilities

• Act as the day-to-day point of contact for Wholesale (WHSL) partners.
• Respond to inquiries, provide updates, and handle requests in a timely, professional manner.
• Identify and escalate trends in customer requests and gaps to help drive continuous improvement.
• Collaborate with Order Management to ensure accounts are informed of issues with orders, including delays, shortages, or other impacts.
• Maintain accurate data in systems to support the onboarding of new WHSL accounts, including requesting documentation, maintaining clear account information, and training accounts on the B2B platform.
• Support the WHSL Sales team with seasonal order submissions, linesheet distribution, pricing, and product info.
• Manually enter orders as provided by accounts in various forms.
• Maintain excellence in customer service and order entry practices.
• Execute RMAs.
• Coordinate response to billing issues.
• Monitor and maintain MAP Policy.
• Execute data entry as needed for new customer platforms and systems.

Benefits

• Insurance plans that pay 79-90% of your health premium coverage.
• 100% of your dental & vision insurance coverage for your family/dependents.
• 401(k) match.
• Paid Parental Leave.
• Flexible PTO policy.
• Corporate wellness program.
• Competitive salary - $65,000-70,000/annum (commensurate with experience).
• Eligibility to participate in Corporate Bonus Program.
• Generous employee discounts!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree