Sales Support Specialist Personal Care

Brenntag • Houston, TX

4d • Onsite

About The Position

The Sales Support Specialist Personal Care is responsible for supporting and assisting the outside sales team in a designated region/territory. This role involves providing sales support as well as maintaining and updating CRM sales-related information including samples, opportunities, product variance comments, forecast notes, marketing intelligence, and call summaries. The Sales Support Specialist will also interact with customers. The main focus is to assist the sales team so they can spend more time in front of customers. Brenntag is the global market leader in chemicals and ingredients distribution, connecting customers and suppliers of the chemical industry. Headquartered in Essen, Germany, Brenntag has more than 17,000 employees worldwide and operates a network of about 700 sites in 78 countries. In 2021, Brenntag generated sales of around 14.4 billion EUR. The company provides a full-line portfolio of industrial and specialty chemicals and ingredients, tailor-made application, marketing and supply chain solutions, technical and formulation support, comprehensive regulatory know-how, and digital solutions for a wide range of industries. Brenntag is also committed to sustainable solutions in its own sector and the industries served.

Requirements

• Bachelor’s degree preferred, or 5 years + of relevant experience in customer service
• Computer Skills: Database software
• Computer Skills: Learn ERP System
• Computer Skills: Spreadsheet software
• Computer Skills: Word Processing software

Nice To Haves

• SalesForce Experience is an asset

Responsibilities

• Processes sample requests
• Follows up on samples / backorders
• Assists with next steps and action items as required by the business
• Develops working knowledge of the top customers for each salesperson and assist the sales team in further development of those accounts
• Assists with customer requests / documents
• Along with additional support as per business requirements
• Assists in tracking KPI’s for Account Managers as determined by the Sales Managers
• Assists in keeping Opportunities updated in CRM
• Assists in tracking Special Pricing Requests (SPR) business pull through
• Helps track and assists with the execution of sales growth plans
• Assists with Gross Profit (GP) percentage tracking and in the proactive correction of declining profits where possible (i.e., identifies and makes sales team aware of trends)
• Assists / maintain changes needed for Account Segmentation review and Industry changes spreadsheet

Benefits

• Individual development, on-the-job training, and development programs designed to help our employees grow in their careers
• Competitive pay and incentives
• Various healthcare plan options
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees