Sales Support Specialist - Order Entry (39969)
About The Position
The Sales Support Specialist's primary responsibility is to work with the order management system, providing excellent customer service to our clients as well as to our sales team and supplier partners. As part of our Sales Support team, you will be ensuring customer satisfaction by answering inquiries via phone and email, providing product information, processing purchase orders, returns and samples requests. This position reports to the Chief of Staff. Work Hours and Location: Candidates must have weekend availability throughout the year as a part of their regular schedule, as occasional weekend shifts are an essential aspect of this position. Flexibility to work additional hours, including holidays, may also be required based on the needs of the business. This position is for a route that will be located in Big Geyser's Long Island Office (Brentwood, NY)
Requirements
- Strong problem-solving skills with a knack for finding innovative solutions.
- Highly detail-oriented, ensuring accuracy in all aspects of order processing and marketing material distribution.
- Excellent written and verbal communication skills, with the ability to represent the brand effectively.
- A positive, friendly attitude with a customer-centric focus.
- Proficiency in Microsoft Office (Outlook, Word, PowerPoint)
- Team-oriented, capable of thriving in a fast-paced, collaborative environment.
- Full-time schedule: Monday through Friday.
- Must be comfortable working both independently and as part of a team to meet goals.
- Must be able to work in a fast-paced, high-pressure environment.
- Candidates must have weekend availability throughout the year as a part of their regular schedule, as occasional weekend shifts are an essential aspect of this position.
- Flexibility to work additional hours, including holidays, may also be required based on the needs of the business.
Nice To Haves
- Familiarity with marketing tools such as Adobe and Photoshop is a plus.
Responsibilities
- Constantly interacting with the sales team, assisting with their orders and samples requests.
- Process customer orders and returns.
- Assist customers with their inquiries/complaints.
Benefits
- 401k (with company match)
- Dental insurance
- Disability insurance
- Employee Referral program
- Health insurance
- Life insurance
- Paid orientation
- Paid sick time
- Paid time off
- Paid training
- Parental leave
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
